NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Firmware RBR40 2.5.1.16 keep disconnecting and auto update again after downgrade
I had a RBR40 and RBS40 which was working fine ever since I bought it last year. But since yesterday the firmware got auto upgrade to 2.5.1.16 and it had been disconnecting every few mins. I tried to...
Well, looks like I spoke too soon. :(
Multiple times over the past hour where I basically have to reset the router to make it work again.
Multiple times over the past hour where I basically have to reset the router to make it work again.
Ok, after a lot of serching I've attempted these steps. So far it's been stable, but I'm not holding my breath.
- From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm
- Enter admin as user name and your router’s management password
- Tick "Enable Telnet" option
- Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above
- Enter the following commands:
- root@RBR50:/# config get wan_lease — Should give you --> 86400 as default
- root@RBR50:/# config set wan_lease=1200
- root@RBR50:/# config commit
Let us know how it goes.
If it fails, try downgrading FW.
4 hours with no drops so far. Will update again in the next day or two.
FURRYe38 wrote:
Let us know how it goes.
:smileywink:
Sadly it is still happening. This time though the entire router restarted.
Basic Infomation CPU Load 12.0098% Memory Usage(Used/Total) 141MB/495MB Flash Usage(Used/Total) 2945MB/4096MB Network Session(Active/Total) 3810/65536 System Uptime 00:02:46 What happens if you downgrade FW on the RBR and set same configuration?
What is the mfr and model# of your ISP Modem or ONT?
TimmyTechTV wrote:Sadly it is still happening. This time though the entire router restarted.
Basic Infomation CPU Load 12.0098% Memory Usage(Used/Total) 141MB/495MB Flash Usage(Used/Total) 2945MB/4096MB Network Session(Active/Total) 3810/65536 System Uptime 00:02:46 I just downgraded the FW to 2.5.1.8 and applied the same settings to the router and satellites.
I've seen a bunch of stuff about "too small of a house" for the system, but we have ~4000sqft house with 3 floors. So far neither of the satellites have had issues and our devices don't have issues unless the router reboots or the WAN dies and I have to manually reboot it. I even tried last night with no satellites and it still has the same issue.
Cable Modem is an Arris SB6183
Internet ISP is Comcast
And nope. Just dropped again after ~40mins
Modem should be fine then. I had this modem however never had my Orbi connected to it.
Using a good quality LAN cable between the modem and router? CAT6 is recommended.
You might contact NG support and see if they can review your debug logs. router IPaddress/debug.htm. Enable WAN/LAN packet capture as well.
You can try Voxels FW for Orbi:
https://community.netgear.com/t5/Orbi/Voxels-FW-available-for-50-series-Orbi-only-available/m-p/1883615#
You can revert back to stock FW if it doesn't work out for you.Thanks for all the help. I'm willing to share the logs with someone if that helps, but I can't really afford to spend more time with this not working, so I'm headed out today to buy something different.
Understand. Find something that works better.
Do you have a prior router by chance? If you so, you might try connecting that router up and use it as just a router. Disable any Wifi radios on it, then configure the RBR for AP mode. Something to try while you get in contact with NG support. They'll need to look at the logs. Ask about an RMA as well.
Hello,
Any update on this issue? my router auto update to 2.5.1.16 and now it keep disconnecting. I don't if it matters or not, but I'm running my router in AP mode, since I had NightHawk AX-12 (RAX120). I wanted more coverage so I bought RBR50 with 1 satellite (RBS50), it ran great for the past 2 months. However, since yesterday it just went crazy. Appreciate any feedback on the issue.
All I did was resetting the Router and setup from scratch all over again and the issue was resolved.
Sometimes a reset and setup from scratch is all thats needed.
Be sure to make a backup configuration to file for safe keeping. Saves time if a reset is needed.
Enjoy, :smileywink:
