Firmware Update

[azeal]

Orbi RBR using Firmware  V2.3.1.60

Got email msg to upgrade

Using Orbi app on iPhone, get ERROR msg that there's a problem checking my firmware so can't proceed.

Using my iMac I manually downloaded files but suspect they are only PC files & can't open them.

Any recommendations?

Hate to pay for support for this issue but willing to do so if necessary.

Thanks

azeal@comcast.net

[ekhalil]

You don't need to open the downloaded files in your Mac. The files should be in .img or .chk format.

Please follow the steps in the following article to manually upgrade your Orbi: https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-co...

[CrimpOn]

The download from Netgear is a ".zip" file, correct. On Windows, we have to "extract" the ".img" file before we can upload it to the Orbi.

(Rant: What is it with Netgear and (1) these emails telliing people to upgrade, and (2) the "app" which doesn't work!)

[ekhalil]

 the Orbi app ALWAYS can’t reach the upgrade server then this is an indication of bad routing in the network. Please check for double routers. You can easily check this using traceroute command:

Please open a Command Prompt (Terminal) on your Mac attached to Orbi and type:

> traceroute 8.8.8.8

1. If you see two private IP addresses listed in the first two hops then you have double NAT, and this can be the reason for the app not able to reach upgrade server 
2. If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the cause of the issue,

[Retired_Member]

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@azeal wrote:

Got email msg to upgrade

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What did the email actually say?

You MUST upgrade?

[FURRYe38]

All .zip, .img and .chk files are OS cross platform compatible. 

Use a web browser, like Safari or Firefox or Opera ON your Mac to connect with the RBR/RBS web pages to up date them using there web pages. Update the RBS first then RBR lastly. 

There are issues when using the Orbi app. 

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@azeal wrote:

Orbi RBR using Firmware  V2.3.1.60

Got email msg to upgrade

Using Orbi app on iPhone, get ERROR msg that there's a problem checking my firmware so can't proceed.

Using my iMac I manually downloaded files but suspect they are only PC files & can't open them.

Any recommendations?

Hate to pay for support for this issue but willing to do so if necessary.

Thanks

azeal@comcast.net

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[Blanca_O]

Hi @azeal

I have sent you a message. Please check your inbox.

Regards, 
Blanca 
Community Team