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Aspirant

Re: Firmware Version 2.5.1.8

I’ve been having a lot of issues with WiFi handoff between router/satellites since this update. Never had any issues before and now most devices don’t hand off when I’m moving around my home—I end up having to disconnect and reconnect to WiFi. Anyone else having this issue?
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 76 of 89
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Guru

Re: Firmware Version 2.5.1.8


What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

Above suggestions working:
https://community.netgear.com/t5/Orbi/Throttling-Devices-RBK53/m-p/1858561/highlight/true#M81925

 

Has a factory reset and setup from scratch been performed since last FW update? IF this doesn't resolve anything you can downgrade back to last working FW version. 


@bdela wrote:
I’ve been having a lot of issues with WiFi handoff between router/satellites since this update. Never had any issues before and now most devices don’t hand off when I’m moving around my home—I end up having to disconnect and reconnect to WiFi. Anyone else having this issue?

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.15.32(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 77 of 89
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Retired_Member
Not applicable

Re: Firmware Version 2.5.1.8


@bdela wrote:
I’ve been having a lot of issues with WiFi handoff between router/satellites since this update. Never had any issues before and now most devices don’t hand off when I’m moving around my home—I end up having to disconnect and reconnect to WiFi. Anyone else having this issue?

What Orbi/firmware on you on?

Message 78 of 89
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Tutor

Re: Firmware Version 2.5.1.8

Hi dhoplus2,

 

Good day.  Glad to know it's helpful to you.

 

My RBK50 V2 (1R+1S) on FW 2.3.5.34AU has been working pretty good for about 4 months.  Have about 12 devices on the network covering around 900 sq meters.  Might consider adding one more satellite to enhance the signal.  However here NZ netgear doesn't offer single satellite (only an outdoor satellite which doesn't have LAN port and a bit pricey)

Message 79 of 89
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Aspirant

Re: Firmware Version 2.5.1.8

Everything was good with this firmware until I tried to add an additional device (iPad).

 

It connects to main router fine with full access BUT the synced satellite will not allow access (my admin setting was to disallow new devices, but I authorized the iPad).

 

Clearly there is an issue with setting updates reaching the satellite. In fact, I have no logs from the satellite reaching the main router.

 

Once again Netgear has displayed its ineptitude in maintaining core functionality. Not much different than Apple releasing an iPhone update which breaks the ability to make a call.

 

Tired of this.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 80 of 89
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Retired_Member
Not applicable

Re: Firmware Version 2.5.1.8


@InvisibleWAN wrote:

 

 

Tired of this.


so why did you upgrade to2.5.1.8?

Message 81 of 89
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Guru

Re: Firmware Version 2.5.1.8

You can apply updates to the RBS using its web page to ensure the RBS is updated.

 

Theres newer FW available aswell...

https://community.netgear.com/t5/Orbi/RBR50-RBS50-Firmware-2-5-1-16-Update/m-p/1897955/highlight/tru...

 


@InvisibleWAN wrote:

Everything was good with this firmware until I tried to add an additional device (iPad).

 

It connects to main router fine with full access BUT the synced satellite will not allow access (my admin setting was to disallow new devices, but I authorized the iPad).

 

Clearly there is an issue with setting updates reaching the satellite. In fact, I have no logs from the satellite reaching the main router.

 

Once again Netgear has displayed its ineptitude in maintaining core functionality. Not much different than Apple releasing an iPhone update which breaks the ability to make a call.

 

Tired of this.


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.15.32(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 82 of 89
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Aspirant

Re: Firmware Version 2.5.1.8

Thank you, that is excellent guidance. I will go ahead and try that out now.

Message 83 of 89
Aspirant

Re: Firmware Version 2.5.1.8

The file downloaded can't be opened, is this a windows only file? Is there a mac version?

 

I have tried from Orbi app but its says it has updated but then reboots and has same upgrade option indicating it has not worked

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 84 of 89
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Guru

Re: Firmware Version 2.5.1.8

.zip files are both Windows and Mac supporting. Both Windows and Mac have built in package file handlers to unpack the .zip file. They may not work if the .zip file was downloaded as corrupt or not fully downloaded correctly. 

 

First manually download the RBS and RBR FW files from here.

http://kb.netgear.com/en_US/000061838/ if you want to update to v16

Unpack the FW from the .zip files.

Use a wired PC for this process. Safari(Mac), IE11(Windows), Firefox or Opera browsers are recommended.

Log into the RBSs web page and send the FW file there first.

Then send the RBR FW file lastly.

Factory reset the RBS and RBR and setup from scratch. After makeing sure the system works after setting up, be sure to make a backup configuration to file for safe keeping. This saves time if a reset is needed again.

I recommend keeping this method, as it's a proven method I and others have been using for years to update router FW.

 

 


@DerekWatson wrote:

The file downloaded can't be opened, is this a windows only file? Is there a mac version?

 

I have tried from Orbi app but its says it has updated but then reboots and has same upgrade option indicating it has not worked


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.15.32(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 85 of 89
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Aspirant

Re: Firmware Version 2.5.1.8

Hi

 

I have tried downloading the file again (5 times now) and get this error each time I try to open it. Its is a .img file which is why I queried if it was a windows file in the zip archive?

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 86 of 89
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Guru

Re: Firmware Version 2.5.1.8

What link are you using? The one I included? 

What browser are you using? 

 

You don't open or extact the .img file. Thats the actual file you send down using the RBS or RBRs web page. 

 


@DerekWatson wrote:

Hi

 

I have tried downloading the file again (5 times now) and get this error each time I try to open it. Its is a .img file which is why I queried if it was a windows file in the zip archive?


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.15.32(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 87 of 89
Highlighted
Aspirant

Re: Firmware Version 2.5.1.8

It looks like the satellites have updated but not the router... Is this correct or should it have updated too?

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 88 of 89
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Guru

Re: Firmware Version 2.5.1.8

Try manually updating the RBR now. 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.15.32(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 89 of 89