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Firmware update error

My Orbi base station no longer updates firmware via the iPhone Orbi app. It used to work - not it is constantly error. I am with Telstra NBN using the next gen 2 smart modem as base and Orbi triband as the wifi router. Please help or advise how I can update my firmware .
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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Re: Firmware update error

What Firmware is currently loaded?

 

What is the model# of the ISP modem the NG router is connected too? Built in router here by chance? If so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 

 

The best method to update FW on the Orbi system is to use a wired PC and download FW files, v48 is most current and manually load the RBS first then RBR lastly. 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.15.32(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
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