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Firmware update on RBS50 fails

MGScott
Aspirant

Firmware update on RBS50 fails

Note: Model above is incorrect, would not let me select RBK50

 

I have an RBR50/RBS50 setup that I am trying up put into service.

It is running V1.1.0.16.

 

I am trying to do the first stage manual update to RBS50-V2.2.1.212, but when I hit upload it spins for a while, then returns:

This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product.

 

Is there another interim update I need to install first?

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 16

Accepted Solutions
FURRYe38
Guru

Re: Firmware update on RBS50 fails

Try v2.0.0.74 first on the RBS...


@MGScott wrote:

Finally getting back to this.

Okay, so I log into the satellite (IP easy to guess, since currently only 3 nodes).

Select Firmware update and browse to "RBS50-V2.2.1.212.img".

I get the following message, "Please select correct configuration file".


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

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Message 14 of 16

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Retired_Member
Not applicable

Re: Firmware update on RBS50 fails

Why do you want to update?

 

problems with your system?

Message 2 of 16
MGScott
Aspirant

Re: Firmware update on RBS50 fails

Factory-installed firmware V1.1.0.16 lacking features.

Message 3 of 16
CrimpOn
Guru

Re: Firmware update on RBS50 fails

You are correct that the Release Notes state that versions up to 2.1.2.210 require updating to 2.1.2.210 first.  That was because back in 2016 when the Orbi was designed, nobody though the firmware file would grow as large as it did, and there was a "maximum file size" hard coded into the firmware update process.  2.1.2.212 was released specifially for the purpose of increasing that file size limit.

 

Are you trying to update by connecting to the router "Firmware Update" web page or connecting to the satellite "Firmware Update"?

I love my Orbi.
Message 4 of 16
Retired_Member
Not applicable

Re: Firmware update on RBS50 fails


@MGScott wrote:

Factory-installed firmware V1.1.0.16 lacking features.


why not let NG figure that out and push the next update you need?

Message 5 of 16
MGScott
Aspirant

Re: Firmware update on RBS50 fails

I am logged into the web interface on the router. 

Browse to the unzipped .img file for  the satelite  and click upload. 

Message 6 of 16
MGScott
Aspirant

Re: Firmware update on RBS50 fails

Because for versions prior to 2.2.1.210 must perform a manual update to 2.2.1.212 first. 

Message 7 of 16
CrimpOn
Guru

Re: Firmware update on RBS50 fails

We have two topics going.

 

  1. How to manually update?.  My guess is that the web browser should be connected to the satellite, rather than the router.
  2. Why not let Netgear take care of this?  I fear that firmware back in the "1" series may be "too old" and Netgear's update logic too confused to properly handle this. For example, Netgear's logic may think that any Orbi from "back in the day" was surely automatically updated (over and over) and no longer recognizes something that old.

    This is easy to test: Leave it alone for a week (7 days).  If it hasn't updated automatically by then, it is not likely to.
I love my Orbi.
Message 8 of 16
Retired_Member
Not applicable

Re: Firmware update on RBS50 fails


@CrimpOn wrote:

We have two topics going.

 

  1. How to manually update?.  My guess is that the web browser should be connected to the satellite, rather than the router.
  2. Why not let Netgear take care of this?  I fear that firmware back in the "1" series may be "too old" and Netgear's update logic too confused to properly handle this. For example, Netgear's logic may think that any Orbi from "back in the day" was surely automatically updated (over and over) and no longer recognizes something that old.

    This is easy to test: Leave it alone for a week (7 days).  If it hasn't updated automatically by then, it is not likely to.

Leave alone is good.  

Message 9 of 16
MGScott
Aspirant

Re: Firmware update on RBS50 fails

Not sure how to implement item #1.
I have only one IP address to access both router and satellite.
Message 10 of 16
CrimpOn
Guru

Re: Firmware update on RBS50 fails

Sorry (I make assumptions all the time).  On the Orbi Attached Devices web page (at the top), it will show the IP address of the satellite.

Just open a web browser to http://<ip of satellite>

I love my Orbi.
Message 11 of 16
MGScott
Aspirant

Re: Firmware update on RBS50 fails

Finally getting back to this.

Okay, so I log into the satellite (IP easy to guess, since currently only 3 nodes).

Select Firmware update and browse to "RBS50-V2.2.1.212.img".

I get the following message, "Please select correct configuration file".

Message 12 of 16
CrimpOn
Guru

Re: Firmware update on RBS50 fails


@MGScott wrote:

Select Firmware update and browse to "RBS50-V2.2.1.212.img".

I get the following message, "Please select correct configuration file".


If you can browse to the "img" file, then it has been successfully "un-zipped". So, this makes no sense.  I have lost track of what platform you are using (Windows or Mac).  Could the "img" file have additional hidden characters in the file name?

 

I see two ways forward:

I love my Orbi.
Message 13 of 16
FURRYe38
Guru

Re: Firmware update on RBS50 fails

Try v2.0.0.74 first on the RBS...


@MGScott wrote:

Finally getting back to this.

Okay, so I log into the satellite (IP easy to guess, since currently only 3 nodes).

Select Firmware update and browse to "RBS50-V2.2.1.212.img".

I get the following message, "Please select correct configuration file".


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 14 of 16
MGScott
Aspirant

Re: Firmware update on RBS50 fails

Thanks @FURRYe38,  that did the trick.

I updated both manually:

V1.1.0.16 -> V2.0.0.74 -> V2.2.1.212 -> V2.3.0.32

Then let it do the final version V2.5.1.16 automatically.

I also re-downloaded firmware in case original was corrupted, but that was probably overkill.

Thanks for all the help.

Message 15 of 16
FURRYe38
Guru

Re: Firmware update on RBS50 fails

Great to hear, ya, v74 is key if the orbi is on v1x version.

Glad you got it working. Enjoy. Smiley Wink

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 16 of 16
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