Reply

Re: Firmware update service unavailable

randomousity
Luminary

Firmware update service unavailable

If I go to the firmware update page, it shows "service unavailable" as the status for both the RBR50 and RBS50. Is anyone else experiencing this? Is it a server/hosting issue on Netgear's end? Internet access, DNS, etc., all appear normal.

Screenshot_2021-03-24 NETGEAR Router Orbi.png

My Setup | Internet via TC8715D Cable modem, Bridge Mode, 200↓ 10↑ | Wifi Router Orbi RBK50 AC3000, Router Mode, Wireless Backhaul
Message 1 of 27
vajim
Master

Re: Firmware update service unavailable

The word on the street is you don't want that (2.7.2.104) anyway due to the problems it has created.  Your're invited to do your own search.

Message 2 of 27
CrimpOn
Sensei

Re: Firmware update service unavailable


@randomousity wrote:

If I go to the firmware update page, it shows "service unavailable" as the status for both the RBR50 and RBS50. Is anyone else experiencing this? Is it a server/hosting issue on Netgear's end? Internet access, DNS, etc., all appear normal.

 


Yes, this began yesterday. Definitely on Netgear's end.  The Netgear support site lists the current firmware as

  • 2.7.2.104 and
  • 2.6.1.40

With no explanation (a) why there are two or (b) how a user would decide which version is appropriate for a specific situation (US vs. "World"? Type of Parental Controls? No Clue.)

 

It will come back eventually.

I love my Orbi.
Message 3 of 27
ghenry1111
Aspirant

Re: Firmware update service unavailable

Yep... seeing the same situation here on my RBR50.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 4 of 27
FURRYe38
Guru

Re: Firmware update service unavailable

Nothing to do with FW. This is a NG service side. Happening on Orbi AX as well. 

Someone can contact NG support to let them know if they want to. Someone from the Orbi AX side already did. 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 5 of 27
vajim
Master

Re: Firmware update service unavailable


@FURRYe38 wrote:

Nothing to do with FW. This is a NG service side. Happening on Orbi AX as well. 

Someone can contact NG support to let them know if they want to. Someone from the Orbi AX side already did. 


the original post was looking to update the FIRMWARE.  No one said the NG server was acting due to firmware.

Message 6 of 27
BoilerPlate
Apprentice

Re: Firmware update service unavailable

Vajim's lack of knowledge and experience, your mileage may vary. >vajim. User beware.

Arris 6183
R7800
RBK50
Message 7 of 27
vajim
Master

Re: Firmware update service unavailable


@BoilerPlate wrote:

Vajim's lack of knowledge and experience, your mileage may vary. >vajim. User beware.


ATTENTION...ATTENTION

 

Bolier_Flake is a troll

 

Only coming out to attack me for my opinions. 

 

 

You may be next.

 

 

@FURRYe38 I suggest you call off your dog

 

@Christian_R 

Message 8 of 27
randomousity
Luminary

Re: Firmware update service unavailable

Your reply is nonresponsive to my issue.

My Setup | Internet via TC8715D Cable modem, Bridge Mode, 200↓ 10↑ | Wifi Router Orbi RBK50 AC3000, Router Mode, Wireless Backhaul
Message 9 of 27
rdnarrs
Aspirant

Re: Firmware update service unavailable

I have an RBR850 and 2 RBS850s with a Nighthawk CM1150V router.  (Note: the request for Model above would not let me enter the correct model numbers.)  My current Firmware version is 3.2.16.22 and I believe the current version should be 3.2.17.12. Using Mac OS 10.14.6. I keep trying without result.  I continue to get Service unavailable just like you.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 10 of 27
FURRYe38
Guru

Re: Firmware update service unavailable

You might review this:

https://community.netgear.com/t5/Orbi-AX/RBR850-firmware-updates-service-unreachable-and-manual-upda...

 

Also v12 is for manual download only. Was not put on the update services for Orbi AX. 

You can manully download v12 and apply:

https://community.netgear.com/t5/Orbi-AX/New-RBR850-RBS850-Series-Firmware-Version-v3-2-17-12-Releas...

 


@rdnarrs wrote:

I have an RBR850 and 2 RBS850s with a Nighthawk CM1150V router.  (Note: the request for Model above would not let me enter the correct model numbers.)  My current Firmware version is 3.2.16.22 and I believe the current version should be 3.2.17.12. Using Mac OS 10.14.6. I keep trying without result.  I continue to get Service unavailable just like you.


 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 11 of 27
FURRYe38
Guru

Re: Firmware update service unavailable

RBR50 is working as well:

Screen Shot 2021-03-24 at 7.19.06 PM.png

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 12 of 27
ghenry1111
Aspirant

Re: Firmware update service unavailable

Working for me now, too.  RBR50

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 13 of 27
vajim
Master

Re: Firmware update service unavailable


@ghenry1111 wrote:

Working for me now, too.  RBR50


Nice...can't wait for the next firmware update

Message 14 of 27
kees33
Aspirant

Re: Firmware update service unavailable

yes there i am also facing the similar issue with my forware please guide me about this issue its looking very difficult for me to solve i needhelp from an expert of this field.

Message 15 of 27
CrimpOn
Sensei

Re: Firmware update service unavailable


@kees33 wrote:

yes there i am also facing the similar issue with my firware please guide me about this issue its looking very difficult for me to solve i need help from an expert of this field.


When a post gets as long and complicated as this one, "similar issue" can be a bit ambiguous.

It might be a good idea to create a new post explaining the issue in some detail.

 

p.s. Puzzled over including a link to "https://yoursilverlab.com/"  That would seem to have nothing to do with Netgear Orbi.

I love my Orbi.
Message 16 of 27
vajim
Master

Re: Firmware update service unavailable

I'm getting the 'Service Unreachable' when checking my 753 at the pc login.  

Message 17 of 27
FURRYe38
Guru

Re: Firmware update service unavailable

Spammer. Just report them.


@CrimpOn wrote:


When a post gets as long and complicated as this one, "similar issue" can be a bit ambiguous.

It might be a good idea to create a new post explaining the issue in some detail.

 

p.s. Puzzled over including a link to "https://yoursilverlab.com/"  That would seem to have nothing to do with Netgear Orbi.


 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 18 of 27
vajim
Master

Re: Firmware update service unavailable


@FURRYe38 wrote:

Spammer. Just report them.




Maybe not....could be a mistake (copy/paste).....you know how that works

 


 

Message 19 of 27
Wire1852
Apprentice

Re: Firmware update service unavailable

Mine is working. Is a reboot of your system in order?

 


@vajim wrote:

I'm getting the 'Service Unreachable' when checking my 753 at the pc login.  


 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 20 of 27
vajim
Master

Re: Firmware update service unavailable


@Wire1852 wrote:

Mine is working. Is a reboot of your system in order?

 


@vajim wrote:

I'm getting the 'Service Unreachable' when checking my 753 at the pc login.  


 


No thanks......I only checked to se the results.  Not enough positive feedback to make me upgrade.  My system is working fine.

Message 21 of 27
FURRYe38
Guru

Re: Firmware update service unavailable

This is a NG Cloud service issue. Not FW or anything users can adjust for. Contact NG support for help and infromation. 

Usually comes back on it's own or after NG fixes it on there side. 

 

Good Luck. 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 22 of 27
vajim
Master

Re: Firmware update service unavailable


@FURRYe38 wrote:

This is a NG Cloud service issue. Not FW or anything users can adjust for. Contact NG support for help and infromation. 

Usually comes back on it's own or after NG fixes it on there side. 

 

Good Luck. 


never admitting a firmware flaw

Message 23 of 27
FURRYe38
Guru

Re: Firmware update service unavailable

Hard to admit that when it's not FW related. Seen it accross many FW versions. Always comes back at the behest of NGs doings behind the scenes. 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 24 of 27
vajim
Master

Re: Firmware update service unavailable


@FURRYe38 wrote:

Hard to admit that when it's not FW related. Seen it accross many FW versions. Always comes back at the behest of NGs doings behind the scenes. 


for you that's because event when it's obvious, you still don't admit the firmware is the problem

Message 25 of 27
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