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Orbi WiFi 7 RBE973
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Games not connecting to Wi-Fi

rcs0926
Aspirant

Games not connecting to Wi-Fi

My Orbi did something today that has never happened before. It isn't allowing gaming apps to connect to the Wi-Fi. There are a couple of gaming apps that are always online, and I've never had problems with these types of games connecting to my Orbi. I was playing a couple of games this morning with no issues.

 

I showered, ate breakfast and got ready to work. However, my son got on to a couple of his online games and told me they weren't connecting to the Orbi. I checked my phone and saw that my games weren't connecting either. However, all other apps seem to be working fine including social networking and streaming apps. My son went on to his Switch and could not connect online either. I didn't have time to do much trouble shooting because I had to get to work, but I'm assuming our PS4 probably won't be able to connect online either.

 

Has anyone experienced this before? I'm not sure what changed because everything was working fine when I woke up, and I didn't touch any of the router settings. Nothing should've changed, but now I'm looking at a situation where it appears that all gaming services are unable to connect to my Orbi.

I did a quick reboot of the Orbi, but that didn't help. I'll have to try to fix the issue when I get home, but I'd appreciate it if anyone can help figure out what's going on and what I can do to fix this issue.

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 6
FURRYe38
Guru

Re: Games not connecting to Wi-Fi

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

I would have powered OFF the isp modem for 30 seconds then back on while rebooting the RBR. 


If other apps are working and just gaming app are not, possible ISP service issue. Orbi would not separate game apps from other apps from working. Unless you have Armor or Circle security features enabled. 

Message 2 of 6
rcs0926
Aspirant

Re: Games not connecting to Wi-Fi

I don't have all that info at my disposal at the moment.  I never touched any of the settings for my router, so I don't know why anything changed.  It makes sense that it might be an issue with the ISP, but I guess I'll exhaust my options first with the router.  When I get home, I'll make sure that Armour and Circle aren't enabled.  I'm pretty sure they aren't, but I'll make sure.  

Message 3 of 6
FURRYe38
Guru

Re: Games not connecting to Wi-Fi

Ok, ya if you haven't touched the orbi system at all and you just started experiencing this issue, I would look more up stream from the router. 

Message 4 of 6
rcs0926
Aspirant

Re: Games not connecting to Wi-Fi

I have Fios internet, and it appears that there are issues with the service.  Once they have things resolved, I'm thinking everything should work correctly again.  Thanks for your help!

Message 5 of 6
FURRYe38
Guru

Re: Games not connecting to Wi-Fi

Let us know. Smiley Wink

Message 6 of 6
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