Genie mobile app not working for remote acces with Orbi system

[ukwildcat4life]

Has anyone been successful using the genie app on their smartphones or computers ? This feature was supposed to be supported in the latest firmware for Orbi but I've not been able to use the genie app. My Orbi is registered in mynetgear account but when I attempt to set up remote access via the genie app it just gives me an error message saying server error. It will let me use the app while connected to my home network but not remotely which is what I'm hoping to accomplish. Any input much appreciated! Thanks

[DarrenM]

Hello ukwildcar4life

Are you using Android or IOS and what version are you on I want to collect some data to give to the engineers to see if they can replicate and fix the issue.

DarrenM

[ukwildcat4life]

Thanks for your reply...I should have updated.....I was able to figure out  the problem......I hadn't created a remote access account; I thought using my mynetegear account was all I needed but I guess Netgear has changed that......Once I created the remote access account everything worked........