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Re: Google Home Hub connectivity to Orbi RBR40 Access Point
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We have an Orbi RBR40 mesh system as an Access Point through our Verizon Gateway Router. We purchased a Google Home Hub (now called a Google Nest Hub) and cannot even set up the Hub as it refuses to connect to my WiFi. The first error message I get is "Something went wrong. Display may be set up, but we could not communcate with it from your iPhone. It's possible that your Google Nest Hub and iPhone are connected to networks that are unable to talk to one another. This may require a small change to your WiFi settings."
When I ask for help in the app, it then says: "Having trouble setting up Google Home? Disable Access Point/AP isolation, also know as Client Isolation or guest mode on your router."
Any help on how I actual do this? Can I connect a Google Hub to Orbi or not? (I'm not the most tech saavy, so step by step instructions please)
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There can be some conflicting information stored in your nest hub. Please try to factory reset the nest hub and try again.
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Re: Google Home Hub connectivity to Orbi RBR40 Access Point
If you have issues attching Google Home to Orbi then you should check your IP network. There must be something wrong there.
I have Google Home, Google Home mini and Nest Hubs. All working perfectly well with Orbi.
If you're getting a message related to "different networks" and AP isolation, then first thing I'd check is double NAT.
If your ISP modem is acting as a router and does NATing on the incoming WAN traffic then this can cause different issues since Orbi is also doing NATing. You need to check if you have double NAT.
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer)
- If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
- If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,
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Re: Google Home Hub connectivity to Orbi RBR40 Access Point
Thanks for the reply. So I ran a traceroute as you instructed but because I'm not the most tech saavy I don't know what im looking at. The results list "traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 72 byte packets" then goes on to list numbers 1-8, each number has a different description or numerical value. Any addtional guidance for me?
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Re: Google Home Hub connectivity to Orbi RBR40 Access Point
@yayafreckles wrote:Thanks for the reply. So I ran a traceroute as you instructed but because I'm not the most tech saavy I don't know what im looking at. The results list "traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 72 byte packets" then goes on to list numbers 1-8, each number has a different description or numerical value. Any addtional guidance for me?
Correct, you will get a list of hops. What IP addresses do you have in the first 2 hops/lines in the list. Are they in the form 192.168.1.x (private IP addresses) or something else?
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Re: Google Home Hub connectivity to Orbi RBR40 Access Point
The first line does have that number you listed with fios_quantum_gateway. The second and third line is just a collection of numbers with no words. Lines 4 and 5 mention my internet provider. Its not until line 8 that it says google_public-dns-a.google.com (8.8.8.8)
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Re: Google Home Hub connectivity to Orbi RBR40 Access Point
@yayafreckles wrote:The first line does have that number you listed with fios_quantum_gateway. The second and third line is just a collection of numbers with no words. Lines 4 and 5 mention my internet provider. Its not until line 8 that it says google_public-dns-a.google.com (8.8.8.8)
What are the first few digits in the IP address in the second line please?
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Re: Google Home Hub connectivity to Orbi RBR40 Access Point
47.14
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Re: Google Home Hub connectivity to Orbi RBR40 Access Point
Do you have more than one wifi network at home? Is there any way that Google devices are connected to a wifi network different than that which your phone is connected to?
Are you using the Guest network for anything other than using it for guests?
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Re: Google Home Hub connectivity to Orbi RBR40 Access Point
I have a main network and a guest network. I tried connecting it to either one, but the Hub won't connect to either of them. I made sure to connect it to what my phone was connected to at the moment. The guest network has no connections on it. Its super frustrating. I dont know if I should just return all the Google hub and the 2 mini's or what. I don't understand why Orbi won't allow the connection.
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Re: Google Home Hub connectivity to Orbi RBR40 Access Point
Do you see the Google Home hub after being factory reset? At what point after that does the problem appear?
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Re: Google Home Hub connectivity to Orbi RBR40 Access Point
Indicates connected on my iPhone, but the hub just stays in “connecting mode” and never connects, then my phone gives me the errors I noted in the original post.
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Re: Google Home Hub connectivity to Orbi RBR40 Access Point
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Re: Google Home Hub connectivity to Orbi RBR40 Access Point
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There can be some conflicting information stored in your nest hub. Please try to factory reset the nest hub and try again.
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Re: Google Home Hub connectivity to Orbi RBR40 Access Point
IT WORKED!!!!! It accepted my Wifi and allowed me to set up the Hub. Thank you so much for assiting me over the last few days! Now hopefully the google minis will connect just fine too!
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