Guest Network not broadcasting through Satellite

[VFMass]

Both Satellite and Router are up-to-date with hte current firmware. what's odd is that the satellite (which is backhauled through ethernet) is showing offline in the app (but connected directly shows it's up and running (and I don't have any issues connecting with it)... except for guest. It looks as though the guest wifi isn't being broadcast through the satellite even though it is working correctly on the router. Thoughts?

[ekhalil · Accepted solution]

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@VFMass wrote:

V2.3.1.60

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I think this is one of the issues introduced in 2.3.1.60. I think that something is wrong in the Satellite software. Please try the following:

1. Power off the Satellite. Keep the Ethernet backhaul connected.
2. Go to "Attached Devices" in the web GUI, and click on "Remove" or "Forget" device for the Satellite that you powered off.
3. Now power on the Satellite and then use a paper clip to factory reset it.
4. When the Satellite comes up press the Sync button on the Router and then on the Satellite to connect the Satellite to the Router
5. That's it, when the Satellite comes up things will continue working as they should! 

[FURRYe38]

Has a factory reset and setup from  scratch been performed since updating FW? No loading of a saved backup config file? 

Is Daisy Chain enabled. It should be disabled for ethernet connected RBSs. 

[VFMass]

It's a new buy, so the firmware came loaded. I went into the settings and disabled daisychain (I'm assuming if I add a second satellite I will need to have it connected via ethernet now?) but the satellite is still not broadcasting the guest network.  In the settings it shows the SSID for 2.4 and 5 primary, but not guest.

[FURRYe38]

Do a factory reset on the RBS and re-add it. This time add it via wireless only and see if the Guest Network is seen while it's wireless connected...

What FW version is currently loaded on the system? 

[CrimpOn]

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@VFMass wrote:

It's a new buy, so the firmware came loaded.

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Most of the product I purchase "new" have been sitting in the supply chain for some time, and almost always have firmware that is out of date.  Orbi's, IP cameras, Smart Switches, Android phones, laptops, etc.

[VFMass]

I did a factory reset and connected it wirelessly—it seems to work with the guest network. Interestingly enough, when I connect the ethernet it doesn't work. so, I guess I'll need to just daisychain without ethernet?

[VFMass]

I will note that the "backhaul status" is poor.

[FURRYe38]

What FW version is currently loaded on the system? 

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

[VFMass]

It's in my office building which includes thick walls—which is why I had the satellite connected via ethernet. Is there any reason for the guest to stop working when the ethernet is connected? 

[FURRYe38]

What FW version is currently loaded on the system?

[VFMass]

V2.3.1.60

[FURRYe38]

So you don't get guest network at the RBS when ethernet connected? I presume guest network is running at the RBR when the RBS is ethernet connected? 

[ekhalil · Accepted solution]

---

@VFMass wrote:

V2.3.1.60

---

I think this is one of the issues introduced in 2.3.1.60. I think that something is wrong in the Satellite software. Please try the following:

1. Power off the Satellite. Keep the Ethernet backhaul connected.
2. Go to "Attached Devices" in the web GUI, and click on "Remove" or "Forget" device for the Satellite that you powered off.
3. Now power on the Satellite and then use a paper clip to factory reset it.
4. When the Satellite comes up press the Sync button on the Router and then on the Satellite to connect the Satellite to the Router
5. That's it, when the Satellite comes up things will continue working as they should! 

[VFMass]

I am surprised that there is such a significant bug that hasn't been resolved yet. Thank you for this.

[FURRYe38]

Glad you got it working. Enjoy.