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Orbi WiFi 7 RBE973
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HOW DO I GET PHONE SUPPORT?

hk510
Aspirant

HOW DO I GET PHONE SUPPORT?

How do I get phone support for my new RBR50.

 

Setup is not working.

 

I have registered the product.

 

The web site is not giving me any option other than to post here.

 

HOW DO I GET A HUMAN ON THE PHONE BEFORE I JUST RETURN THIS PRODUCT?

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 1 of 7
FURRYe38
Guru

Re: HOW DO I GET PHONE SUPPORT?

What problems are you having with the system? 

Maybe we can help you out here if you can help with some details...

 

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

 

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?

 

Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Disney Circle: https://community.netgear.com/t5/Orbi/WARNING-Firmware-2-2-1-210-is-junk/m-p/1667485/highlight/true#...

If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.


@hk510 wrote:

How do I get phone support for my new RBR50.

 

Setup is not working.

 

I have registered the product.

 

The web site is not giving me any option other than to post here.

 

HOW DO I GET A HUMAN ON THE PHONE BEFORE I JUST RETURN THIS PRODUCT?


 

Message 2 of 7
ekhalil
Master

Re: HOW DO I GET PHONE SUPPORT?

I tried to post a reply to this post with a number to NG Support but it seems that those posts were moderated and removed since it seems phone numbers in general are not allowed to be posted here. 

I sent you a private message with the number I use to call NG Support 🙂

Message 3 of 7
ekhalil
Master

Re: HOW DO I GET PHONE SUPPORT?

If you registered your product then all you need to do is to go to "My Netgear" web page: https://www.netgear.com/mynetgear/registration/login.aspx

 

Namnlöst.png

Once you login you can choose "Get help on my Netgear product" in the following menu:

Namnlöst 2.png

 

Select the registered product that you need help with, you will get a number of suggestions, if you select to contact support then you will be asked about the preferred way of communication, you can select either to open a ticket, email or call. If you select to call then you will be asked to give a description to your issue before giving you the local phone number.

Good luck!

Message 4 of 7
Mumzee
Aspirant

Re: HOW DO I GET PHONE SUPPORT?

I need a support phone #. My router cannot find my orbi- it worked for a month and now has just stopped. Very frustrated and ready to take the product back. Any one have a #?
Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 5 of 7
FURRYe38
Guru

Re: HOW DO I GET PHONE SUPPORT?

Make a new post in the Orbi forum and give some details of the problems your having. Maybe we can help you figure out whats wrong and help you get your Orbi working without having to phone contact NG support. 


@Mumzee wrote:
I need a support phone #. My router cannot find my orbi- it worked for a month and now has just stopped. Very frustrated and ready to take the product back. Any one have a #?

 

Message 6 of 7
ekhalil
Master

Re: HOW DO I GET PHONE SUPPORT?


@Mumzee wrote:
I need a support phone #. My router cannot find my orbi- it worked for a month and now has just stopped. Very frustrated and ready to take the product back. Any one have a #?

Please follow the steps in this post https://community.netgear.com/t5/Orbi/product-support-contact-info/m-p/1693199/highlight/true#M50425

and you will be directed to a number of Netgear contact channels: Phone, chat or email.

Message 7 of 7
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