Hardwired download speed slow through Orbi, fast to computer
Hi all,
I have a new Orbi AC3000 (RBR50) and i'm finding that the wired download speeds are slow. I have gigabit FIOS.
Hardwire FIOS ONT directly to 2018 Mac mini using two cat5E cables coupled together: 880/935mbps using speedtest.net. All is good.
Hardwire FIOS ONT directly to Orbi using single cat5E cable: 560/925mbps using the built-in speedtest tool. Upload good, download slow.
If i log into the Orbi, advanced, admin, router status, and check the internet port settings, it shows the WAN port as a 1000M/Full so i assume the gigabit link is ok?
I figure maybe the Orbi speedtest tool is slow, but even if i connect a computer to the Orbi Satallite via ethernet cable, i get like 560/700 through the backhaul using speedtest.net on the computer. So i again see a fast upload, but the same "limited" download speed.
Re: Hardwired download speed slow through Orbi, fast to computer
Also, i just tried connecting my laptop directly to the Orbi using an ethernet cable and ran speedtest.net. The results were like 475/475. I used the laptop's gigabit dock so it should be fast, but its sort of old so who knows. I did confirm a 1000M/full link in the Orbi admin panel. I should prob go test it directly to the FIOS ONT to see how fast it can go.
Re: Hardwired download speed slow through Orbi, fast to computer
Modem/ONT Combo Units: Couple of options, 1. Configure the modem/ONT for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. 2. If you can't bridge the modem/ONT, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode. 3. Or disable all wifi radios on the modem leaving it in router mode and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Re: Hardwired download speed slow through Orbi, fast to computer
Try a factory reset on the RBR, setup from scratch with a wired PC. Do not enable QoS, Traffic Meter, Access Controls or IPv6 on the RBR. Set a different SSID name temporarily to prevent any wireless from connecting. Just the wired PC and the RBR. Do speeds improve any at this point?
Re: Hardwired download speed slow through Orbi, fast to computer
Wow, that link suggesting the Orbi hardware can't handle gigabit is ominous. If that's the case i'll return this.
I haven't tried resetting the Orbi yet, but considering its practically new i'm not sure what that'd accomplish. I will try when the family can spare some down time. Hopefully tomorrow. I'm not using any Traffic Manager or Access Controls. I haven't tweaked anything except the wifi SSID name for the most part.
How actively does Netgear monitor these forums? Is there a better way to get their attention through a support ticket or something?
Re: Hardwired download speed slow through Orbi, fast to computer
Netgear do monitor. There's little point in resetting. If your device is less than 90 days old you can open a support ticket directly on their support site.
Wow, that link suggesting the Orbi hardware can't handle gigabit is ominous. If that's the case i'll return this.
I haven't tried resetting the Orbi yet, but considering its practically new i'm not sure what that'd accomplish. I will try when the family can spare some down time. Hopefully tomorrow. I'm not using any Traffic Manager or Access Controls. I haven't tweaked anything except the wifi SSID name for the most part.
How actively does Netgear monitor these forums? Is there a better way to get their attention through a support ticket or something?
Re: Hardwired download speed slow through Orbi, fast to computer
What is the model# of the ISP ONT the NG router is connected too? Any built in router here or just ONT to ethernet connection with any external router?
Were seeing some issues with 50 series Orbi systems and getting WAN to LAN speeds is not achieving anything near 900Mbps:
Re: Hardwired download speed slow through Orbi, fast to computer
OK, any router built in to the ONT can be a factor as well.
If it does happen to have a built in router, configure the RBR50 for AP mode then speed test. You should see near 900Mbps.
I as others have seen this problem, seems that there is a hardware accelleration with in the FW that is not getting enabled or a problem in this area that seems to cause the RBR50 series to not see 900Mbps on the Wan to Lan speed test.
Re: Hardwired download speed slow through Orbi, fast to computer
Just for the record, this is somewhat new of it happening. I’ve had gigabit fios for over a year now and my speeds were fine, I’m not exactly sure when this started to happen but my download speed to to be around 800-900. One of the updates have seemed to caused this, yea I’ve tried resetting and starting from scratch and using a pc to setup the Orbi.
Re: Hardwired download speed slow through Orbi, fast to computer
Happen to know what version of FW you had been using when you saw good speeds with the RBR50? There a time frame when you now you had good speeds on the down?
@Stea1th wrote: Just for the record, this is somewhat new of it happening. I’ve had gigabit fios for over a year now and my speeds were fine, I’m not exactly sure when this started to happen but my download speed to to be around 800-900. One of the updates have seemed to caused this, yea I’ve tried resetting and starting from scratch and using a pc to setup the Orbi.
Re: Hardwired download speed slow through Orbi, fast to computer
Maybe 3-4 months? Might be longer?
I don't typically run speed tests, and the only reason i noticed was before i upgraded to cat6 i wanted to see what the speed was to get a baseline to see if it even made a difference.
