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Re: Help - Orbi outdoor satellite issue - log says incorrect security

madobe
Aspirant

Help - Orbi outdoor satellite issue

I have an Orbi mesh system connected to a TP Link Archer VR600v modem router (has VoIP phone connected) with wifi disabled. I have Orbi RBR20 with 2 x RBS20 satellites indoors. I have 2 outdoor satellites RBS50Y. All this has been operating reasonably satisfactorily for the last 18 months until now. With great difficulty and many hours spent with multiple attempts to sync the satellites, I have now got the 2 x SBS20  satellites synced and working but I cannot get the 2 x outdoor satellites to sync. I have brought them indoors into close proximity to the router but to no avail. They show in the network map as offline. I have a large 2 storey house on an 1820 sqm block in  Western Australia. I've tried to login to the orbilogin.com website but can't seem to do this (I have the Android app, but this is limited in functionality). I’ve tried clearing the cache and different browsers with no luck. I think the problem may be the sync button is disabled on the 2 x outdoor satellites but can't successfully login and re-enable.

 

Also, how can I check if firmware is up to date when I cannot conect the satellites?.

Model: RBS50Y|High Performance AC3000 Outdoor WiFi Mesh Extender and Add-on Satellite
Message 1 of 11
CrimpOn
Sensei

Re: Help - Orbi outdoor satellite issue


@madobe wrote:

I have an Orbi mesh system connected to a TP Link Archer VR600v modem router (has VoIP phone connected) with wifi disabled. I have Orbi RBR20 with 2 x RBS20 satellites indoors. I have 2 outdoor satellites RBS50Y. All this has been operating reasonably satisfactorily for the last 18 months until now. With great difficulty and many hours spent with multiple attempts to sync the satellites, I have now got the 2 x SBS20  satellites synced and working but I cannot get the 2 x outdoor satellites to sync. I have brought them indoors into close proximity to the router but to no avail. They show in the network map as offline. I have a large 2 storey house on an 1820 sqm block in  Western Australia. I've tried to login to the orbilogin.com website but can't seem to do this (I have the Android app, but this is limited in functionality). I’ve tried clearing the cache and different browsers with no luck. I think the problem may be the sync button is disabled on the 2 x outdoor satellites but can't successfully login and re-enable.

 

Also, how can I check if firmware is up to date when I cannot conect the satellites?.


At first, this description seems contradictory.  For the RBS50Y satellites to show as "offline", they would have to have been connected at some time.  Have they ever been part of the Orbi network?

 

I agree (wholeheartedly) that the Orbi "app" is pretty much useless.  Can you please describe the issue with opening the Orbi router web interface?  orbilogin.com (or orbilogin.net or routerlogin.com) are resolved internally by the Orbi router to point to the Orbi router itself.  So, when a computer is attached to the Orbi router (not the TP-Link router), a web browser pointed at orbilogin.com should bring up the Orbi web interface login box which asks for the user name (which is always "admin" and cannot be changed) and the web password.

Is this what happens? Do you not know the Orbi web password?  (It is not the same as the WiFi password).

 

My take is that the key issue is gaining access to the Orbi web administration.  With that problem solved, getting the satellites connected is straightforward.

 

p.s. I am sure you already know that the RBS50Y has two different firmware versions, (1) to connect to ANY brand of WiFi router as an "extender", and (2) to connect to a Netgear Orbi system as an integrated "satellite".

I love my Orbi.
Message 2 of 11
madobe
Aspirant

Re: Help - Orbi outdoor satellite issue

I have managed to login to orbilogin.com Orbi web interface now, and the 2 x RBS50Y show as attached devices but "disconnected". I selected the option to remove and have tried multiple times to connect to them. I have been trying one at a time and they both perform the same. Power on then wait for solid white light which doesnt happen. They continue to blink slowly then briefly turn blue then revert to slow blinking white. If left in this state, they turn magenta. I have been pressing the sync button on the satellite just after it returns white from blue and then pressing the sync button on the screen (or router). Message says will take up to 6 minutes. The result is always solid magenta. Both these units have been functioning ok since I first purchased and connected them. One was bought new March 2020. The other was bought new September 2020. They are both registered on the netgear portal as "my products" and are under warranty. The internet went down and when I rebooted the modem and router, I could not reconnect these RBS50Y's. My 2 x RBS20 indoor satellites are working fine and show that the firmware is up to date. I would love to check the firmware on the RBS50Y's but dont know how I can do this without connecting them. As you would be aware they do not have ethernet ports so cannot hardwire connect.

Model: RBS50Y|High Performance AC3000 Outdoor WiFi Mesh Extender and Add-on Satellite
Message 3 of 11
CrimpOn
Sensei

Re: Help - Orbi outdoor satellite issue

I realize this is a chore, but have you considered temporarily relocating a satellite to the same room as the Orbi router (where you can observe both at the same time) and doing the web interface "Add Orbi Satellite" process?

 

It is essential that the RBS50Y firmware be in "Orbi Mode", rather than in "Extender Mode".

I believe that the two models of RBS50Y may have different firmware options.  The first model, does not mention anything about Extender Mode:

https://www.downloads.netgear.com/files/GDC/RBS50/RBS50_QSG_EN.pdf 

whereas the 2nd model clearly shows two modes:

https://www.downloads.netgear.com/files/GDC/RBS50Y/RBS50Y_QSG_EN.pdf 

I love my Orbi.
Message 4 of 11
madobe
Aspirant

Re: Help - Orbi outdoor satellite issue

Yes, I have the satellite in the same room about 1.5 metres from the router and using the web interface. How can I check what mode they are in without actually connecting to them?
Model: RBS50Y|High Performance AC3000 Outdoor WiFi Mesh Extender and Add-on Satellite
Message 5 of 11
CrimpOn
Sensei

Re: Help - Orbi outdoor satellite issue

I  believe if the product label just says RBS50Y, it has only the Orbi satellite mode.

If the product label says RBS50Y.v2, then the installation guide shows how to put it into the two different modes.

I love my Orbi.
Message 6 of 11
madobe
Aspirant

Re: Help - Orbi outdoor satellite issue

The product label says RBS50Y

Model: RBS50Y|High Performance AC3000 Outdoor WiFi Mesh Extender and Add-on Satellite
Message 7 of 11
CrimpOn
Sensei

Re: Help - Orbi outdoor satellite issue

Have you tried the paperclip on the RBS50Y satellite?

I love my Orbi.
Message 8 of 11
madobe
Aspirant

Re: Help - Orbi outdoor satellite issue

Yes, tried resetting the unit. Nothing seems to work. I think I will have to claim warranty on them

Model: RBS50Y|High Performance AC3000 Outdoor WiFi Mesh Extender and Add-on Satellite
Message 9 of 11
madobe
Aspirant

Re: Help - Orbi outdoor satellite issue - log says incorrect security

Decided to do one last try.....still no luck...

 

Interestingly,I checked the logs (not done that before) see below:

The MAC address is the one Im trying to connect and sync.

 

[admin login] from source 10.0.0.22, Friday, June 11, 2021 08:52:25

[WLAN access rejected: incorrect security] from MAC address 3e:80:88:fe:68:68, Friday, June 11, 2021 08:49:57

[WLAN access rejected: incorrect security] from MAC address 3e:80:88:fe:68:68, Friday, June 11, 2021 08:48:51

[WLAN access rejected: incorrect security] from MAC address 3a:80:88:fe:68:6b, Friday, June 11, 2021 08:44:40

[WLAN access rejected: incorrect security] from MAC address 3a:80:88:fe:68:6b, Friday, June 11, 2021 08:44:31

[admin login] from source 10.0.0.22, Friday, June 11, 2021 08:36:04

 

I'm no tech wizard, maybe something simple someone can suggest?

Model: RBS50Y|High Performance AC3000 Outdoor WiFi Mesh Extender and Add-on Satellite
Message 10 of 11
CrimpOn
Sensei

Re: Help - Orbi outdoor satellite issue - log says incorrect security

That is really goofy.  The MAC address of both of my satellites (RBS50 and RBS40V) both come back as "Netgear".

This MAC address comes back as "No Matches"

https://www.wireshark.org/tools/oui-lookup.html 

 

I have no idea what else you can try.

I love my Orbi.
Message 11 of 11
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