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Initial setup

Deanswimmer
Follower

Initial setup

Is this the promised Netgear support. I’ve been trying to decifer the secret of getting any kind of help from Netgear
Bought orbi, followed setup instructions , no inter connection. Repeated 10 times and still no go
Model: RBK22| Orbi AC2200 Tri-band WiFi System
Message 1 of 3
FURRYe38
Guru

Re: Initial setup

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
You should be connecting a wired PC to the ORbi router and using a web browser, navigate to orbilogin.com and walk thru the setup wizard. This will help you get the orbi connected to the Modem. Please give more details of the ISP modem or services the Orbi is connected too. 

 

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | XR1000 (Router Mode) and RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 2 of 3
Blanca_O
NETGEAR Moderator

Re: Initial setup

Hi @Deanswimmer

 

Welcome to NETGEAR Community! 

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

Regards, 
Blanca 
Community Team

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