- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Internet Connection Issues
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My Orbi is having internet connection issues after I changed cable modem and ISP. Connections are fine and I tried re-boot and re-install procedures with no luck. Any ideas?
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Parknuthouse wrote:
My Orbi is having internet connection issues after I changed cable modem and ISP. Connections are fine and I tried re-boot and re-install procedures with no luck. Any ideas?
You have a new network.
Reset the Orbi to factory defaults and set it up from scratch.
It needs to forget any settings inherited from the old ISP and modem.
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Internet Connection Issues
tell us more about the mode....before and after....Orbi firmware?
@Parknuthouse wrote:My Orbi is having internet connection issues after I changed cable modem and ISP. Connections are fine and I tried re-boot and re-install procedures with no luck. Any ideas?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Internet Connection Issues
@Parknuthouse wrote:My Orbi is having internet connection issues after I changed cable modem and ISP.
Kind of vague. "Issues" can mean:
- No internet at all
- Can reach some, but not all web sites
- Some devices get internet, but others do not
Can you please describe what is happening in more detail?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Internet Connection Issues
My mobile ORBI app shows no internet however the cable modem which also has it’s own network is connected and operational. ORBI router is connected to the cable modem via Ethernet cable.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Internet Connection Issues
What is mode that you are referring to?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Internet Connection Issues
Could be your cable modem provider does require some configuration, beyond of a pure Ethernet with DHCP.
Should you have tested the new modem with a computer first, it's predictable other systems like the Orbi in router mode fail to connect to the Internet, because typical cable ISP allow only one MAC address (one device) connected direct to a modem. Power off Orbi, restart the cable modem, wait a few minutes, then start the Orbi router.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Internet Connection Issues
@Parknuthouse wrote:........the cable modem which also has it’s own network is connected and operational. ......
What is the make and model of the cable modem please?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Internet Connection Issues
@Parknuthouse wrote:What is mode that you are referring to?
meaning, is Orbi operating in Router or AP Mode?
This can be found in the web GUI under >> ADVANCED >> Advanced >> Router / AP Mode
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Parknuthouse wrote:
My Orbi is having internet connection issues after I changed cable modem and ISP. Connections are fine and I tried re-boot and re-install procedures with no luck. Any ideas?
You have a new network.
Reset the Orbi to factory defaults and set it up from scratch.
It needs to forget any settings inherited from the old ISP and modem.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Internet Connection Issues
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Internet Connection Issues
That's good. This is such a common issue that it deserves a reference in the manuals.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more