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Internet Connection Issues

My Orbi is having internet connection issues after I changed cable modem and ISP. Connections are fine and I tried re-boot and re-install procedures with no luck. Any ideas?

Message 1 of 11

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Re: Internet Connection Issues


@Parknuthouse wrote:

My Orbi is having internet connection issues after I changed cable modem and ISP. Connections are fine and I tried re-boot and re-install procedures with no luck. Any ideas?


You have a new network.

 

Reset the Orbi to factory defaults and set it up from  scratch.

 

It needs to forget any settings inherited from the old ISP and modem.

 

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V

View solution in original post

Message 9 of 11

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Retired_Member
Not applicable

Re: Internet Connection Issues

tell us more about the mode....before and after....Orbi firmware?


@Parknuthouse wrote:

My Orbi is having internet connection issues after I changed cable modem and ISP. Connections are fine and I tried re-boot and re-install procedures with no luck. Any ideas?


 

Message 2 of 11
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Master

Re: Internet Connection Issues


@Parknuthouse wrote:

My Orbi is having internet connection issues after I changed cable modem and ISP.


Kind of vague. "Issues" can mean:

  • No internet at all
  • Can reach some, but not all web sites
  • Some devices get internet, but others do not

Can you please describe what is happening in more detail?

I love my Orbi.
Message 3 of 11
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Re: Internet Connection Issues

My mobile ORBI app shows no internet however the cable modem which also has it’s own network is connected and operational. ORBI router is connected to the cable modem via Ethernet cable.

Message 4 of 11
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Re: Internet Connection Issues

What is mode that you are referring to?

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 5 of 11
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Guru

Re: Internet Connection Issues

Could be your cable modem provider does require some configuration, beyond of a pure Ethernet with DHCP.

 

Should you have tested the new modem with a computer first, it's predictable other systems like the Orbi in router mode fail to connect to the Internet, because typical cable ISP allow only one MAC address (one device) connected direct to a modem. Power off Orbi, restart the cable modem, wait a few minutes, then start the Orbi router.

Message 6 of 11
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Master

Re: Internet Connection Issues


@Parknuthouse wrote:

........the cable modem which also has it’s own network is connected and operational. ......


What is the make and model of the cable modem please?

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBK50 AC3000, Router Mode, Wired Backhaul / Orbi RBK852 AX6000, Router Mode, Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 7 of 11
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Master

Re: Internet Connection Issues


@Parknuthouse wrote:

What is mode that you are referring to?


meaning, is Orbi operating in Router or AP Mode?

This can be found in the web GUI under >> ADVANCED >> Advanced >> Router / AP Mode

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBK50 AC3000, Router Mode, Wired Backhaul / Orbi RBK852 AX6000, Router Mode, Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 8 of 11
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Re: Internet Connection Issues


@Parknuthouse wrote:

My Orbi is having internet connection issues after I changed cable modem and ISP. Connections are fine and I tried re-boot and re-install procedures with no luck. Any ideas?


You have a new network.

 

Reset the Orbi to factory defaults and set it up from  scratch.

 

It needs to forget any settings inherited from the old ISP and modem.

 

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V

View solution in original post

Message 9 of 11
Highlighted

Re: Internet Connection Issues

Resetting to factory settings and reconfiguring network per operating manual took care of the problem.
Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 10 of 11
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Re: Internet Connection Issues

That's good. This is such a common issue that it deserves a reference in the manuals.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 11 of 11