Internet Offline for RBR20

[ginas]

Can someone tell me what could be causing the Internet Offline issue? I have an RBR20 Orbi with one satellite. Just started having issues with internet last week after a year and a half. I have rebooted my Spectrum model and Orbi Wirelss Router numberous times. I have worked with Spectrum to make sure everything works correctly with their modem. If I use the Spectrum wireless modem they provided I have no issues. But when I switch to my Orbi we are getting Internet Offline. We have issues reaching apps on our Smart TV and accessing numberous websites.

[FURRYe38 · Accepted solution]

Ok, just checking to see if your modem had a built in router or not, it doesn't:

http://www.dslreports.com/r0/download/2360837~07f40bb37d0d67c6fd10be3e77d72927/E31_2V1%20Data%20Shee...

Power OFF the modem for 30 seconds then back on. While this is happening, press the reset button in back of the Orbi RBR for 15 seconds then release. Use a wired PC and web browser and walk thru the setup wizard at 192.168.1.1. This should help you get the RBR connected. 

Be sure to use a good quality LAN cable. Swap out. CAT6 is recommended.

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@ginas wrote:

Sorry I just logged into my Spectrum account and found this info on my Modem.

Manufacturer

Ubee

Model

E31U2V1

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[ekhalil]

Do you get this issue intermittantly? Do you see a purple LED on the RBR20 when this happens?

If the answers are yes to those two questions, then most likely your issue is similar to this: https://community.netgear.com/t5/Orbi/Another-RBR50-Dropping-Internet-Connection/m-p/1875385/highlig...

Please try the suggested solution in that post. 

[ginas]

The issue started last week and has been the same since it started. It is not intermittent. The lights on the router and satellite are like normal - they are not purple.I am able to access the apps on a laptop but not on the TV. The wesbite ittes happens on all devices. Orbi shows connected in my app but the Internet says offline.

[FURRYe38]

What is the Mfr and model# of the ISP modem/ONT the NG router is connected too?

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@ginas wrote:

Can someone tell me what could be causing the Internet Offline issue? I have an RBR20 Orbi with one satellite. Just started having issues with internet last week after a year and a half. I have rebooted my Spectrum model and Orbi Wirelss Router numberous times. I have worked with Spectrum to make sure everything works correctly with their modem. If I use the Spectrum wireless modem they provided I have no issues. But when I switch to my Orbi we are getting Internet Offline. We have issues reaching apps on our Smart TV and accessing numberous websites.

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[ekhalil]

What Spectrum modem/router do you have in front of Orbi?

[ginas]

It is a PC20 ... is there any other info you need on it?

[FURRYe38]

This doesn't seem to match a modem model or Manufacturer name. 

Can you be more specific about the modem model# and it's manufacturer? Or is the Orbi router connected to a wall jack? 

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@ginas wrote:

It is a PC20 ... is there any other info you need on it?

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[Albiston]

Configure the modem for transparent bridge or modem only mode. ...
If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem.

[ginas]

Sorry I just logged into my Spectrum account and found this info on my Modem.

Manufacturer

Ubee

Model

E31U2V1

[FURRYe38 · Accepted solution]

Ok, just checking to see if your modem had a built in router or not, it doesn't:

http://www.dslreports.com/r0/download/2360837~07f40bb37d0d67c6fd10be3e77d72927/E31_2V1%20Data%20Shee...

Power OFF the modem for 30 seconds then back on. While this is happening, press the reset button in back of the Orbi RBR for 15 seconds then release. Use a wired PC and web browser and walk thru the setup wizard at 192.168.1.1. This should help you get the RBR connected. 

Be sure to use a good quality LAN cable. Swap out. CAT6 is recommended.

---

@ginas wrote:

Sorry I just logged into my Spectrum account and found this info on my Modem.

Manufacturer

Ubee

Model

E31U2V1

---

[ekhalil]

I still think it worths trying the fix in this post: https://community.netgear.com/t5/Orbi/Another-RBR50-Dropping-Internet-Connection/m-p/1875385/highlig...