- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Internet occasionaly stalled
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Internet occasionaly stalled
I installed my RBK53 about 10 days ago. Out of the box experience has been good in the sense that I setup the same SSID as my old Netgear router and all devices automatically connected. My two satellites are both connected directly to the router (according to the "Attached devices" page in the advanced admin) and all connected devices, wireless or wired seem to work fine.
It happened twice in the last week (so pretty infrequently) that the Internet does not work anymore. I tried from multiple devices and all simply time out when requesting an Internet page. I know the wifi is working because I could easily connected to the admin page of the router, login and see a list of attached devices. The router also shows a public IP and DNS as provided by Comcast.
I tried two different solutions and both worked. The first time I assumed it was the cable internet, so I restarted the cable modem (an Arris), the second time, to compare outcomes, I soft rebooted Orbi from the admin page. In both cases the Internet came back as soon as the boot cycle was completed.
Unrelated to the Internet issue, an unpleasant side effect of the reboot of Orbi is that my old Netgear router stopped working. The router is a Netgear that I use for the additional Ethernet ports and for the Readyshare storage. Disconnecting the Ethernet port and reconnecting didn't fix it, restarting the old router and then re-applying the Readyshare configuration with no changes did fix the problem.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Internet occasionaly stalled
Both wired and wireless devices don't have internet when this happens?
Can you still access the Orbi routers web page when this happens?
Was FW udpated recently? Was a full reboot performed after the update?
Might try a factor reset and set up from scratch:
Whats the model# of the ISP modem?
Try using a different DNS, like 1.1.1.1 and 9.9.9.9 or 8.8.8.8
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Internet occasionaly stalled
I only tested wireless devices and yes I could still use both the Orbi app on my iPhone and also connect via the Web interface and browse around to see different settings. I even made the Orbi do the "test" cycle of the Internet connection. It completed it successfully without actually changing anything.
No recent firmware update since I've had it for so little time. When I first set it up I also immediately upgraded to the latest public version. I haven't done a hard reboot since I installed it and I also hope I don't need to make a factory reset 😉
Thank you for suggesting the alternative DNS addresses, I'll try if it happens again. Although anything is possible, I've had Comcast for more than 2 years and had problems with their connection only a couple of times, so they aren't my first suspect.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Internet occasionaly stalled
Ok, keep us posted if it happens again.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more