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Forum Discussion
Issues with devices disconnecting often: Orbi RBK50
Having an issue with a couple of my devices not being able to stay connected to my Orbi system. Smart tv's and dvr's. They are both able to connect to either 2.4 and 5 ghz. I can manually connect ...
The ubee is a modem/router combo device. It causes a double nat if not set properly. Most devices do fine in a double nat but not all.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode
Most of that is very confusing to me, not tech savvy. As far as I know when I hooked up the orbi, Spectrum changed the settings in the ubee so it is as you said in number 1. I remember talking with them while I was setting up the orbi and the guy said he had to make some changes, I assume that's what he was doing. If I shut down the orbi I have no wireless, so that would mean the wireless was shut off on the modem correct?
So, I shouldn't put it in AP mode or anything else?
I still feel the devices having an issue are confused with so many things named the same but seriously, I AM "tech dumb" so probably wrong. Just one of those things that is frustrating to me because I can't come up with a solution and I'll keep pushing til I figure it out. 🙂
Any chance the IPV6 could be causing issues? Is there a way to turn that off?
You can turn IPv6 off if you'd like. I've seen more issues with it disabled than with it enabled but maybe it'd work.
And in regards to the wifi not on. Wifi not one doesn't shut off the router portion, just the wifi. the spectrum guy might have put it in passthrough mode. Most certainly. But it doesn't mean it functions properly in passthrough mode. I've been seeing a lot of that lately where the ISP suppled gateway's passthrough mode is junk.
I'll leave it on for now, things were working this morning (miracle) so will wait and see how long things continue for now. I may chat with Spectrum and ask them to check the modem and explain the problem. Last time I talked to them they did offer a new modem but I said no need, maybe they'll offer again. I assume they just mail it for me to set up and I'd have to have them change it to passthrough once I get it. And that's no promise that things will work correctly either so for now will wait a few days and see how things go.
Wishing I could find a techy person near me that would be willing to come over and get it set up right. I feel sorry for seniors, ugh! Not there yet but getting close, ha ha.