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Issues with some google services

Gurgen
Aspirant

Issues with some google services

We have purchased Netgear Orbi system with Setelite about 2 weeks ago. Everything works fine beside some of the google services. 

For example: 

  • We can's see the users icons in gmail built in hangouts chat
  • Can't see images inside chats
  • No preview for Google Drive files
  • No images in Android Play Store

We have tried with different network and everything works fine. Also we have tried with our network, but with different device and again everything works fine. 

In the chrome dev console I can see this type of error for google services (see the screenshot bellow): Screen Shot 2018-11-14 at 1.42.36 PM.png

 

 

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 1 of 4
FURRYe38
Guru

Re: Issues with some google services

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

 

What devices are you having problems with using Google? 

Does this happen with all devices? 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 2 of 4
Gurgen
Aspirant

Re: Issues with some google services

Thanks for replay  @FURRYe38,

I don't see any firewall settings in my Orbi Admin panel.

Netgear Router is connected to wall LAN port with static IP, we don't have access to ISP modem and I don't know the device detals (it was working with the previous wifi access device). 

Orbi system operates as a Router. 

I having problems with google services with all device types including PCs, Laptops and Smatphones.

 

Thanks.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 3 of 4
FURRYe38
Guru

Re: Issues with some google services

Try setting custom DNS on the Orbi router...1.1.1.1 and 9.9.9.9. Save settings and reboot the router and ALL devices...

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
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