Kindle Paperwhite not found my Orbi RBR40

[bapechun]

My Orbi RBR40 doesn't found at my Kindle Paperwhite even I have pressed the SYNC button, Any solution? Please advise, Thanks Eric

[randomousity]

The "sync" button isn't to connect a new device to the Orbi, it's to connect an Orbi router to the Orbi satellite(s).

What you should do is manually select your Orbi's network on your Kindle, and then manually type in the network password, and you should be able to connect.

I can't speak to your setup, but on mine (RBK50, with RBR50 router and RBS50 satellite) there is no WPS button, which I think is what you were thinking the sync button was. It is only for getting your Orbi router and Orbi satellite(s) to communicate with each other.

[bapechun]

Thanks, have a try to add into the network manually(WPA/WPA2), however the result is the same as is unable to connect to the Wi-Fi and asking me to contact Amazon Device Support. My other devices are no issue to connect the Wi-Fi and the same result even I have turned off my mobile and iPad connection

[randomousity]

You don't have something funky set up, do you? Access control set to block all new devices, an IP address pool (or subnet mask) that doesn't allow for enough devices to allow the Kindle to connect, etc?

[FURRYe38]

What FW is currently loaded?

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz.

Try Setting WPA to WPA and Auto, then try WPA2 and AES only. 

Try disabling WMM temporarily as well.

If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. 

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@bapechun wrote:

Thanks, have a try to add into the network manually(WPA/WPA2), however the result is the same as is unable to connect to the Wi-Fi and asking me to contact Amazon Device Support. My other devices are no issue to connect the Wi-Fi and the same result even I have turned off my mobile and iPad connection

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[bapechun]

FW is 2.2.1.210

Channel is Auto

Encryption is WPA/WPA2 

[FURRYe38]

Try setting manual channel 1, 6 or 11 on 2.4Ghz.

Try Setting WPA to Disable, then see if the Kindle connects, then set WPA and Auto, then try WPA2 and AES only. 

Try disabling WMM temporarily as well.

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@bapechun wrote:

FW is 2.2.1.210

Channel is Auto

Encryption is WPA/WPA2 

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[JPCS]

My Kindle doesn't work with my Orbi neither.

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@FURRYe38 wrote:

Try setting manual channel 1, 6 or 11 on 2.4Ghz.

Try Setting WPA to Disable, then see if the Kindle connects, then set WPA and Auto, then try WPA2 and AES only. 

Try disabling WMM temporarily as well.

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@bapechun wrote:

FW is 2.2.1.210

Channel is Auto

Encryption is WPA/WPA2 

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[FURRYe38]

What FW are you using on the Orbi? 

Did you try any of the suggestions? 

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@JPCS wrote:

My Kindle doesn't work with my Orbi neither.

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@FURRYe38 wrote:

Try setting manual channel 1, 6 or 11 on 2.4Ghz.

Try Setting WPA to Disable, then see if the Kindle connects, then set WPA and Auto, then try WPA2 and AES only. 

Try disabling WMM temporarily as well.

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@bapechun wrote:

FW is 2.2.1.210

Channel is Auto

Encryption is WPA/WPA2 

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[Pttigui]

Hello,

I don't know if it can help but here is the "trick" that worked for me

- go to the web interface > advanced > Wi-Fi

- deactivate the SSID broadcasting for the 5ghz network

- apply changes

- connect your kindle to the 2,4ghz network that shall now be recognized

- go back to the web interface of the orbit and deactivate the SAID diffusion.

- apply changes

It worked for me at least.

Have a nice one, Gui

[FURRYe38]

Thanks for posting this. Hope this will be helpful. 

What FW version are do you have loaded? 

There is a check mark that you can temporarily disable the 5Ghz radio? 

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@Pttigui wrote:

Hello,

I don't know if it can help but here is the "trick" that worked for me

- go to the web interface > advanced > Wi-Fi

- deactivate the SSID broadcasting for the 5ghz network

- apply changes

- connect your kindle to the 2,4ghz network that shall now be recognized

- go back to the web interface of the orbit and deactivate the SAID diffusion.

- apply changes

It worked for me at least.

Have a nice one, Gui

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[Chuck_M]

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@randomousity wrote:

The "sync" button isn't to connect a new device to the Orbi, it's to connect an Orbi router to the Orbi satellite(s).

I can't speak to your setup, but on mine (RBK50, with RBR50 router and RBS50 satellite) there is no WPS button, which I think is what you were thinking the sync button was. It is only for getting your Orbi router and Orbi satellite(s) to communicate with each other.

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The synch button is for BOTH setting up additional satellites as well as initiating WPS.

Orbi supports WPS and something called Enhanced WPS (which is apparently disabled by default)

https://kb.netgear.com/31239/Does-Orbi-support-Wi-Fi-Protected-Setup-WPS

See also Page 29 of RBK50 manual:

http://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf

Edit:  See debug screen on router and/or satellites... has anyone played with the E-WPS setting?

[Pttigui]

Hello, I'm not sure which firmware it is but it shall be the latest one since it was updated last week. There is no checkbox to deactivate the 5Ghz strictly speaking but there is a checkbox to deactivate the SSID diffusion. BR Guillaume

[FURRYe38]

Well you mentioned deativate the ssid for 5Ghz. So we thought there is something new. 

Is this SSID Diffusion in the advanced > Wi-Fi UI? 

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@Pttigui wrote:
Hello, I'm not sure which firmware it is but it shall be the latest one since it was updated last week. There is no checkbox to deactivate the 5Ghz strictly speaking but there is a checkbox to deactivate the SSID diffusion. BR Guillaume

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[Pttigui]

Hello, I confirm that you can deactivate the SSID for the 5Ghz. This being said it does not mean it deactivates the emission of the 5Ghz signal, it just means that the router will signal to the devices that it does emit a 5Ghz signal. Do by doing so your Kindle will only detect the 2,4Ghz (since it will be the only SSID it will detect) and it will remind it in the future. I hope it's clearer.

[FURRYe38]

What does the actual feature look like that your disabling in the routers web page? 

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@Pttigui wrote:
Hello, I confirm that you can deactivate the SSID for the 5Ghz. This being said it does not mean it deactivates the emission of the 5Ghz signal, it just means that the router will signal to the devices that it does emit a 5Ghz signal. Do by doing so your Kindle will only detect the 2,4Ghz (since it will be the only SSID it will detect) and it will remind it in the future. I hope it's clearer.

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[Pttigui]

Hello, attach is a screenshot of the interface. You need to go in advanced  > advanced setup > wireless > advanced wireless setup 5ghz. Here uncheck broadcast SSID and apply changes. Then connect your kindle to the network, go back to your orbit interface and reactivate broadcasting of the 5ghz SSID.

[FURRYe38]

So you can disable the 5Ghz broadcast or at least temporarily keep devices from using it. This is nice. Hopefully this will help others. 

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@Pttigui wrote:

Hello, attach is a screenshot of the interface. You need to go in advanced  > advanced setup > wireless > advanced wireless setup 5ghz. Here uncheck broadcast SSID and apply changes. Then connect your kindle to the network, go back to your orbit interface and reactivate broadcasting of the 5ghz SSID.

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[bb9394]

Thanks

I am running an RBR40 with one RBS40, which are connected via RJ45 cables (as there are just too much walls in the house blocking the signals). The RBR40 is link to a router provided by ISP which does not require log in.

I have now turned off Access Control, and it seem to work fine.

I have read your recommendation on the BETA, but it said it is for the RBR50 only, so I am not sure if it would work on my system.

Furthermore, my RBS40 satellite is now playing weird, with authentication error for both my phone and my tablet (LG G5 and Samsung 7.1 Tablet). My firmware is running on 2.2.1.210, and I read that there is a v2.3.0.32 but again it marked as item for the RBR50 only. 

[jhbjhb]

Lots of possible answers below but only one correct I think - Kindle Paperwhite only supports 2.4 frequency and only channels 1 6 or 11. Mine was transmitting 2.4 but on “auto”. Forced it to 6 and kindle saw it straight away.

[FURRYe38]

Try setting manual channel 1, 6 or 11 on 2.4Ghz.

v58 is most current version of FW available for the 40 series Orbi:

https://www.netgear.com/support/product/RBK43.aspx#download

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@bb9394 wrote:

Thanks

I am running an RBR40 with one RBS40, which are connected via RJ45 cables (as there are just too much walls in the house blocking the signals). The RBR40 is link to a router provided by ISP which does not require log in.

I have now turned off Access Control, and it seem to work fine.

I have read your recommendation on the BETA, but it said it is for the RBR50 only, so I am not sure if it would work on my system.

Furthermore, my RBS40 satellite is now playing weird, with authentication error for both my phone and my tablet (LG G5 and Samsung 7.1 Tablet). My firmware is running on 2.2.1.210, and I read that there is a v2.3.0.32 but again it marked as item for the RBR50 only. 

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