Latency problems with Orbi and iPhone?

[realexm]

Brand new Orbi, 7 days old. Router coverage seems to be good. Am getting consistent 70Mbps speednet results (100Mpbs provider speed) which is okay I guess. Problem is that there seem to be latency with iPhone 7 (my wife and mine). Opening a page (Facebook, Apps) sometimes it opens instantly, sometimes there's a delay, sometimes it won't load at all. Very, very frustrating.

Tried: reseting modem, router 2.4GHz set to 50% Power, WMM off. 5GHz set to default. Disabled MU-MIMO and BEAMFORMING.

I tried contacting support but I'm getting the "This Serial number has already been registered in our system by a support representative." message.

My Asus RC66 with extender performer more reliable. Do I need to return the unit?

[fbraz50]

It sounds like you are experiencing the problems I had. It is possibly a packet loss issue that happens every 15-25 minutes. Here is my experience: Orbi packet loss and downgrade post

[realexm]

Thanks for the interesting reply. My concern is that with a $350 product there are these type of problems. Should have known better to trust a Netgear problem again (have had nothing but problems in the past). I'm seriously consider returning the Orbi now that I still can do so.

[fbraz50]

If you don't have a requirement for in network raw speed then maybe an eero or plume system would be better. I stick with orbi because it's the fastest within your network. I have a decent amount of data on an in network nas qnap storage and I need the speed. Otherwise I'm waiting a long time to transfer data to and from my nas.

[realexm]

Unfortunately I couldn't get in touch with Netgear Support due to the SN error, and they didn't respond here. So I returned my Orbi.