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Losing Internet Connection Predictably Every 30 Minute
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Losing Internet Connection Predictably Every 30 Minute
Hello,
I have enjoyed my Netgear Orbi setup for the past several months without any problems. A couple of weeks ago, however, I started to get intermittent drop outs with my internet. I have the RBR40 router with a single satellite in about a 4000 sq ft home and currently on firmware 2.3.5.30. I believe there may be a temporal association to my dropouts and updating my firmware. Like clockwork, my internet will drop on the :08 and :38 of every hour for a couple of minutes and then restart. I have already contacted my ISP on several occassions who have verified their service is working.
Has anyone else had these problems?
Is there a way I can downgrade to a previous firmware version to see if that is the root cause?
Thanks in advance.
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Re: Losing Internet Connection Predictably Every 30 Minute
What's even more interesting is it seems to be only affecting my Apple devices (iphones, ipads, Apple TV, iMacs).
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Re: Losing Internet Connection Predictably Every 30 Minute
Could you do a small favor and look at the router "DHCP Lease". i.e. on the Orbi web interface, click on the Advanced Tab:
And then clock on "Connection Status"
What does your Orbi show for the Lease Obtained and Lease Expires?
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Re: Losing Internet Connection Predictably Every 30 Minute
Thanks for the response:
It says
Lease obtained: 1 hour
Lease expires: 36 minutes
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Re: Losing Internet Connection Predictably Every 30 Minute
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Re: Losing Internet Connection Predictably Every 30 Minute
Any ways of changing those settings? Is that the problem?
Another question, why would it be occurring on only certain devices? During the "downtime" on my Apple devices, my sonos music is playing without losing connection.
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Re: Losing Internet Connection Predictably Every 30 Minute
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Re: Losing Internet Connection Predictably Every 30 Minute
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Re: Losing Internet Connection Predictably Every 30 Minute
What modem are you using? (model)
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Re: Losing Internet Connection Predictably Every 30 Minute
That didn't really help. Its like asking for which comcast modem and being told "its a modem from comcast". There's many different models and it could be that the isp is setting those times through that device and not the orbi causing it. I'd recommend calling them for assistance with their box.
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Re: Losing Internet Connection Predictably Every 30 Minute
Sorry about that.
Looking at the back of the untit it says:
Model name: PSE802G
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Re: Losing Internet Connection Predictably Every 30 Minute
Thats literally a power over ethernet injector. Its not a modem/router/access device. Something else is picking up the wireless signal from vivant and acting as modem. I'd recommend checking with them as their equipment could be causing the issue.
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Re: Losing Internet Connection Predictably Every 30 Minute
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Re: Losing Internet Connection Predictably Every 30 Minute
Oh, my. Google search for PSE802G turns up lots of PoE injectors, but nothing from Vivint. What we are looking for is the equipment provided by the internet supplier (cable company? DSL line? fiber box?) that is connected to the WAN (Yellow) port on the Orbi.
Which company provides internet service?
Most of us take the "easy way out" and place our WiFi router very close to the service provider equipment because it is such a chore to run an ethernet cable to someplace else in the house. In fact, that's why I purchased Orbi to begin with. My cable company modem was in a far corner of the house and my WiFi signal did not cover the entire house. With Orbi's wireless backhaul channel, I was able to put the new Orbi WiFi in the same place as my old WiFi and put the satellite about 30ft. away to cover the rest of the house.
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Re: Losing Internet Connection Predictably Every 30 Minute
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Re: Losing Internet Connection Predictably Every 30 Minute
have you tried going through vivint's internet support site? they have articles for setup/optimization/etc. Not sure if this will be applicable but its worth taking a look at. Did vivint give you a router when they setup your internet initially?
https://support.vivint.com/s/topic/0TO1L000000pov2WAA/vivint-internet
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Re: Losing Internet Connection Predictably Every 30 Minute
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Re: Losing Internet Connection Predictably Every 30 Minute
I would wait and see how their's performs. Its probablys setup for their service. They have some device managing the transistion from wireless signal they're broadcasting to sending it to your orbi. Any chance of accessing it?
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Re: Losing Internet Connection Predictably Every 30 Minute
I think this is the known ISP lease time issue. Somehow Orbi looses the ISP renewal time.
Please test the following and see if that helps. This will make Orbi renew the lease time more frequently:
- From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm
- Enter admin as user name and your router’s management password
- Tick "Enable Telnet" option
- Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 (or use your Orbi address) and enter admin and the same password as above
- Enter the following commands:
- root@RBR50:/# config get wan_lease — Should give you --> 86400
- root@RBR50:/# config set wan_lease=360
- root@RBR50:/# config commit
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