NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Losing satellites repeatedly
I have an Orbi AC3000 with 2 satellites (RBR50 + 2 x RBS50) for about a month. I'm running in AP mode. I have had one or both of my satellites go away completely over time. They would not come b...
Downgrading the firmware to the previous version worked for me also. Kinda sucks though because the new firmware fixes an iOS disconnect issue I've been having. Guess I'm stuck until they fix this.
I had manually downgraded the firmware on my Orbi as well, which gave me some relief.
Unfortunately, it upgraded itself back to latest broken version today. Sigh. Both of my satellites were lost again, and no change of settings would bring them back. I just flashed back the old version once again.
I'm really, really upset with this. I'm beyond the return period of my retailer (Fry's) and wish I had never purchased Orbi.
Does anyone know how to contact Netgear support without paying for it? Apparently I am out of my 90 day free support window. I would like to talk to them about this issue. Is there any email support?
I have to say I am very disappointed in Netgear's lack of support unless you pay for it. Seems wrong that I have to pay for an issue they caused.
StaticEMI and they take away options away from us with each Firmware so basically it is like "take this and like it" with no way to voice our opinions for free other than this forum which they "selectively" respond to what fits their myopic vision it is sad it is a great product Orbi a leader which is now sadly regressing rapidly to the bottom of the list because of lack of vision and open mind! no forcing people and taking away options is not the solution everyone's environments and needs are different. I hope Netgear listens Orbi still has massive potential just need a forward thinking Firmware approach.
madbrain Same thing just happened to me. My Orbi updated to the latest firmware and now I've lost my satellite again. I can't find a way to stop the Orbi from automatically updating.
I also can't find out how to contact Netgear without having to pay for support. This is beyond terrible. I can't belive Netgear won't support their products and user. It woud be nice if they would at least acknoledge the problem and provide an estimate on a fix.
Hello StaticEMI
Send me a Pm with your name, email, and phone number I will get you in contact with support.
DarrenM
