Lost circle data after rebooting router

[orbiuser75]

I lost internet on my home network, so I re-booted my modem & router.  My internet was restored, but I lost all Circle (Disney Parental Controls) data.  Do I have to set up profiles, label all devices all over again?  Or, is there a way to retrieve my data?  Is this going to happen every time I reboot?

[ekhalil]

This should not happen after reboot, but if you made a factory reset then you need to re-configure Circle from scratch.

You can also do a backup in the Circle app so that you can restore your settings next time this happens, backup can be found in the app under Manage as follows:

[orbiuser75]

Thank you.  That is very helpful info.  I will definitely use the backup & restore from backup feature next time.

[ekhalil]

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@orbiuser75 wrote:

Thank you.  That is very helpful info.  I will definitely use the backup & restore from backup feature next time.

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Good luck! 🙂