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Introducing the Orbi 970 Series Mesh System with WiFi 7(BE) technology. For more information visit the NETGEAR Press Room.

Orbi WiFi 7 RBE973
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Magenta ring color

brucebozman
Follower

Magenta ring color

System was fine . Unplugged system for one week. Rebooted. Now , Main router always goes to magenta ring. Rebooted modem as well as router several times. No change. Always magenta.
Model: CATRBR50-100NAS|Orbi Premium CAT5e Flat Ethernet Cable
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CrimpOn
Guru

Re: Magenta ring color


@brucebozman wrote:
System was fine . Unplugged system for one week. Rebooted. Now , Main router always goes to magenta ring. Rebooted modem as well as router several times. No change. Always magenta.

The ring light goes through a definite sequence, as explained here:

https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean 

Since "pulsing magenta" means the Orbi is not getting a connection from the modem, the first step is to verify that the modem is still producing an internet connection.  Can you plug a laptop or desktop computer directly into the modem, turn on the modem, and see if the computer gets a link to the internet?

 

And, of course, the cable is still plugged in correctly.  (Ha, you say.  Lost count of the number of users who called me at Tech Support to complain their computer was broken, crawled under the desk, and found out, "oops", the plug came out.  Or, the keyboard was unplugged. etc.)

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