Manufacturer Refurbished RBK50 Serial number already used

[hnr249]

Just purchased a manufacturer refurbished ORBI RBK50.

Tried to register and can't becuase serial number is already used.

Can Netgear Support help resolve this?

Thanks!

[FURRYe38]

You'll have to contact NG support for this...

[hnr249]

Thank you! I'll try the phone number

[FURRYe38]

[Blanca_O]

Hi @hnr249

I have sent you a message. Please check your inbox.

Regards, 
Blanca 
Community Team

[hnr249]

I sent an email to customer service 4 times with all of the required information but no reply to any of them. I even spoke to a customer service person on the phone and they seemed unable to help. They said I had to email customer service with proof of purchase, when I explained I had already done this 4 times they still seemed unable to help and said a  supervisor would clear this up within a day. 5 Days later and still no progress. Not having much luck with this one.

[FURRYe38]

@Christian_R

@Blanca_O

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@hnr249 wrote:

I sent an email to customer service 4 times with all of the required information but no reply to any of them. I even spoke to a customer service person on the phone and they seemed unable to help. They said I had to email customer service with proof of purchase, when I explained I had already done this 4 times they still seemed unable to help and said a  supervisor would clear this up within a day. 5 Days later and still no progress. Not having much luck with this one.

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[hnr249]

Thank you for following this, appreciate the help!

I will try to call customer support again.

I hope Netgear will implement procedure to reset serial number when they refurbish products so other customers don't have to chase this.

[Christian_R]

Hello @hnr249, 

Thank you for reaching out. Please send me a message with your contact info and serial number and I will have support follow up with you. 

~Christian 

[LeRoyDL]

I have the same issue with one I purchased just days ago. What is the properly way to resolve this? PM? Phone call? Email?

Thanks!

[ekhalil]

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@LeRoyDL wrote:

I have the same issue with one I purchased just days ago. What is the properly way to resolve this? PM? Phone call? Email?

Thanks!

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Please PM a moderator to fix this for you. @Blanca_O is the best I know! 🙂

[hnr249]

I agree with ekhalil.

The best support was from Blanca_O and Christian_R both Netgear moderators you will see in the previous posts on this topic.

Thanks to both of them and I hope you get the problem resolved!

[FURRYe38]

If you don't hear from any forum moderator this week,  I would open up a profile here and add the product to your profile and then log a support ticket:

https://www.netgear.com/mynetgear/registration/login.aspx

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@LeRoyDL wrote:

I have the same issue with one I purchased just days ago. What is the properly way to resolve this? PM? Phone call? Email?

Thanks!

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[Blanca_O]

Hi @LeRoyDL

I sent you a message yesterday. Please check your inbox. Should you have any questions with the instruction, please let me know. 

Regards, 
Blanca 
Community Team

[jon515]

I am having the same problem.  Any suggestions to get this thing registered? 

[FURRYe38]

I would contact NG support for help on this. 

@Blanca_O 

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@jon515 wrote:

I am having the same problem.  Any suggestions to get this thing registered? 

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[LeRoyDL]

Support told me they couldnt help me because i didnt purchase from an authorized retailer. I had to contact the seller (i bought on aws) who had netgear reach out to me to get it resolved. It took about 5days to resolve.

[FURRYe38]

Glad they were able to get it working and resolved. Thanks for letting us know. 

Enjoy. 

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@LeRoyDL wrote:
Support told me they couldnt help me because i didnt purchase from an authorized retailer. I had to contact the seller (i bought on aws) who had netgear reach out to me to get it resolved. It took about 5days to resolve.

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