2018 is not old.
What is the FW version on your RBR? If the version of the RBRs FW is newer than whats on the RBS and the RBS has older FW, the RBS may not sync and needs to be updated.
Using a wired LAN connected PC to the back of the RBS. First download the latest FW version for the RBS:
Connect your wired PC to the back of the RBS. Factory reset the RBS by pressing the reset button in back for 15 seconds then let go. Wait about 5 minutes. Your PC should received a IP address. Use a web browser, IE11, FireFox or Opera, and navigate to 192.168.1.250. This should reveal the RBS log in page. User name is admin and pass word is password. Once in, send the unzipped FW file to the RBS. After it's processed, I would factory reset the RBS once more and then hit the sync button on the RBR then RBS. It should sync and come to ready. Disconnect the PC from the RBS and reconnect to the RBR. Place the RBS in its remote location.
30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
@BrendaV2262 wrote:
The pull-down wouldn't let me select "RBS20" as an Add-on Satellite. So I had to select "RBS40." But that's not correct. I purchased an Orbi route and extender, Model RB550, in April of 2018. I don't know if it's too old now or what, but the add-on satellite we purchased today WILL NOT calibrate. I follow the instructions and the satellite will light up blue then go off to nothing; however, the ID (ORBI09) will not show up on any TV or phone. I have been messing with this for at least 12 hours, throughout the day, and I am going insane. PLEASE HELP!
