More than 8 hours on hold for RMA so far.

[Paul-in-Atlanta]

Woke up this morning to a completely dead RBR50. Sats are fine but the router doesn't turn on at all. Called in at 8am and spoke with someone who took my information, created a case, and then was transferring me to someone in the Orbi department. 

That was 8 hours ago. Still on hold.

[FURRYe38]

@DarrenM

[DarrenM]

Hello Paul

If you are still having issues with support PM me the case number if you have it or if not I can still look into the issue.

DarrenM