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More than 8 hours on hold for RMA so far.

Woke up this morning to a completely dead RBR50. Sats are fine but the router doesn't turn on at all. Called in at 8am and spoke with someone who took my information, created a case, and then was transferring me to someone in the Orbi department. 

 

That was 8 hours ago. Still on hold.

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
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Guru

Re: More than 8 hours on hold for RMA so far.

@DarrenM

 


My Setup (Cable 900Mbps/50Mbps)>CAX80(Modem Mode)>RBK853 v3.2.16.6(Router Mode)

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
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NETGEAR Moderator

Re: More than 8 hours on hold for RMA so far.

Hello Paul

 

If you are still having issues with support PM me the case number if you have it or if not I can still look into the issue.

 

DarrenM

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