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Community Manager

NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019

As part of our plan to simplify customer experience, we plan to stop support for the NETGEAR genie app (for iOS, Android, Windows & MAC) for Orbi WiFi system starting Jan 31st, 2019. We recommend you to use the Orbi app which is specifically designed for Orbi WiFi systems.

Message 1 of 18
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Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019

I really like the WiFi Connection tab in the Genie App for my Mac.

 

 



Netgear CM1000V2
Orbi RBR50 & (2)RBS50 V2.5.1.8
Message 2 of 18
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Mentor

Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019

I am all for having a single ap... but be very clear, the Orbi App does NOT work properly on Android devices. 

 

Example, the Orbi app cannot render the network diagram on my Samsung Galaxy Note 9.

 

If this move happens, perhaps the app will get a little more attention and quality control.

---------------
My Equipment: Cox Cable (350Mb/35Mb), Orbi AX6000 (RBR850, RBS850), w/2 x RBS50) (Wired backhaul), NG GS116PP Gigabit Smart Switch, Synology DS1019+ NAS
Message 3 of 18
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Master

Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019


@Chuck_M wrote:

I am all for having a single ap... but be very clear, the Orbi App does NOT work properly on Android devices. 

 

Example, the Orbi app cannot render the network diagram on my Samsung Galaxy Note 9.

 

If this move happens, perhaps the app will get a little more attention and quality control.


Completely agree. I hope that the Orbi app will inherit the functionality that currently only exists in Genie like network diagram and the "Signal Strength" of the attached devices that I really appreciate in Genie.

Other features like "Media Server" and "Reboot Router" are also nice to have in Orbi app and currently covered in Genie.

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBK50 AC3000, Router Mode, Wired Backhaul / Orbi RBK852 AX6000, Router Mode, Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 4 of 18
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Guru

Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019


@Dustin_V wrote:

As part of our plan to simplify customer experience, we plan to stop support for the NETGEAR genie app (for iOS, Android, Windows & MAC) for Orbi WiFi system starting Jan 31st, 2019. We recommend you to use the Orbi app which is specifically designed for Orbi WiFi systems.


Simplify == abandoning features like LPC on Orbi?!? 

Brilliant mistake. LPC is gone, Circle hasn't made it, and Netgear Armor (Bitdefender) hasn't made it - despite of all marketing promises.

 

Appear the strategists have lost the bigger picture of feature, function, benefit.

 

Netgear must learn to publish plans, phase-out plans for features, offering migration of existing features to alternate services, But that is asked to much - not much learnt since silently closing doen the Genie community section. Still, there are about times more posts coming in on the Genie section today than on the Nighthawk App and Orbi App sections together.

 

That's my Christmas present for Netgear @Dustin_V : Please carry this forward to the community management @ChristineT and the management in charge. 

Message 5 of 18
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Virtuoso

Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019

Adding my voice. Make the Orbi app more functional, make it work properly with Android, and perhaps this move would not be so shortsited. 

Message 6 of 18
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Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019

I purchased the Orbi system rather than the Linksys Velop because of the flexible parental controls available through Genie and OpenDNS.  Without Genie support, the Orbi PCs are quite rigid, allowing only time blocking of all sites or blocking of specific categories or sites for all time.  And the Circle capabilities are no better and require additional payment.  This is essentially Bait & Switch tactics on the part of Netgear, and I suspect it's driven by additional profit to be gained by forcing users to Circle.

 

While the performance of the Orbi is quite good, the loss of this feature is a big red flag for potential Netgear purchasers.

 

Netgear - please restore Genie access to Orbi users.  We're not bothered by your perceived complexity!

Model: RBK43| Orbi AC2200 WiFi System
Message 7 of 18
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Guru

Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019

Genie was replaced by the Orbi app for Orbi systems. The Orbi app is making inprovments. Good stuff coming to the Orbi app. 

Night Hawk Routers are donig the same thing, most of R series routers have the NightHawk App now. 


Genie is probably going away since it's been around for a while now. 


Good Luck. 


@SpiritScientist wrote:

I purchased the Orbi system rather than the Linksys Velop because of the flexible parental controls available through Genie and OpenDNS.  Without Genie support, the Orbi PCs are quite rigid, allowing only time blocking of all sites or blocking of specific categories or sites for all time.  And the Circle capabilities are no better and require additional payment.  This is essentially Bait & Switch tactics on the part of Netgear, and I suspect it's driven by additional profit to be gained by forcing users to Circle.

 

While the performance of the Orbi is quite good, the loss of this feature is a big red flag for potential Netgear purchasers.

 

Netgear - please restore Genie access to Orbi users.  We're not bothered by your perceived complexity!


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)>RBK853 v3.2.11.2(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 8 of 18
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Guru

Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019


@FURRYe38 wrote:

Genie was replaced by the Orbi app for Orbi systems. The Orbi app is making inprovments. Good stuff coming to the Orbi app. 

Night Hawk Routers are donig the same thing, most of R series routers have the NightHawk App now. 


Genie is probably going away since it's been around for a while now. 


Both are incomplete junk - explained above already - both can't replace Genie App and Genie programs. And both don't suport LPS - again as explained above already.

 

Netgear hase no plan, and des obvioisly not even understand the feature matrix of thier own products. 

Message 9 of 18
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Luminary

Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019

I am using the new App. Does the new phone have a function to turn access control on and off?

Doug-48051
RBR50 / RBS50 FW 2.3.0.32
OS: Win10 | 29 connected devices | Router and Sat. about 50 ft a part. (two walls)
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 10 of 18
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NETGEAR Moderator

Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019

Message 11 of 18
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Aspirant

Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019

what app is replacing the "Geni" app?

Message 12 of 18
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Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019

The Orbi app?

 

But who knows what you want to run the app on?

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 13 of 18
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Guru

Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019

The Orbi app replaces the Genie app for Orbi. Nothing else. 

 

For R and XR series routers, they have the Highhawk app for those routers. 


@thop wrote:

what app is replacing the "Geni" app?


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)>RBK853 v3.2.11.2(AP Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 14 of 18
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Apprentice

Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019

The Genie app used to work on iOS, Android, Windows, and Mac. The Orbi app is on iOS and Android only.

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 15 of 18
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Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019


@DougB628 wrote:

The Genie app used to work on iOS, Android, Windows, and Mac. The Orbi app is on iOS and Android only.


Netgear makes things hard for itself, and for users, by slapping the Genie label on anything that moves.

 

The genie app has never worked on Windows and Mac. That was the desktop genie, a standalone program for each operating system. And, as many messages here will confirm, that is still there for anyone to download and use.

 

If you want the desktop genie for Windows start here:

 

genie Landing Page | Apps | Discover | Home | NETGEAR

 

You may have to dismiss the popup that tries to ram the Nighthawk app down your throat.

 

Of course, instead of the desktop genie, you can also use the browser graphical user interface.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 16 of 18
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Aspirant

Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019

We upgraded to the orbi, a very expensive decision, and are very happy with the better wifi coverage in our home. But we were stunned to discover we now have to pay for parental controls to block porn and other undesirable content. How is this an improvement? We should have a choice between Circle and openDNS
Message 17 of 18
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Re: NETGEAR Genie App No Longer Supported on Orbi Effective Jan 31, 2019


@momofnine wrote:
We should have a choice between Circle and openDNS

You do.

 

Read all about it here:

 

How can I use parental controls an Orbi without pu... - NETGEAR Communities

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 18 of 18
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