Re: Need some help with Orbi and Ring Doorbell 2

TEC5154 · ‎2018-08-18

Hi everyone. I know this subject has been talked about on different posts in the forum but I'm trying to post a new one because I don't know if there has been a clear cut solution. Like many others, my Ring Doorbell does not work how it should with Orbi. Ring says the solution is to put in a separate wireless AP because Ring Doorbell and cameras won't work well with a mesh network. I've read about setting up port forwarding for Ring. Some people say that is a solution. If it is, can anyone provide step by step instructions on how I should go about doing this? I've also disabled 20/40Mhz coexistence but that did not work. Any help would be appreciated. I've just made a bunch of changes to my services including home security and thought Ring was a good solution. Something very simple has turned in to a headache. Any suggestions would be great. Thanks everyone in advance!

FURRYe38 · ‎2018-08-18

https://community.netgear.com/t5/Orbi/Ring-Door-Bell/m-p/1318804#M9648

orbiguy · ‎2018-12-01

After much troubleshooting, what worked best for me is:
2.4 GHz - Channel 1
Disable 20/40 Coexistence

Thank you all in this forum.

FURRYe38 · ‎2018-12-03

Glad it worked. Enjoy.

@orbiguy wrote:
After much troubleshooting, what worked best for me is:
2.4 GHz - Channel 1
Disable 20/40 Coexistence

Thank you all in this forum.

PinOZ · ‎2019-03-01

That ties in with advice in another thread, but MUST the Orbi stay on a channel below 11 all the time, or can I revert to AUTO channel after first connection.

FURRYe38 · ‎2019-03-01

Something to try out and let us know if the Doorbell device works on channel 11. If it doesn't, then this is a problem with the device and the Mfr of this device should review and ensure there devices work on ALL supported 2.4Ghz channels.

@PinOZ wrote:

That ties in with advice in another thread, but MUST the Orbi stay on a channel below 11 all the time, or can I revert to AUTO channel after first connection.

Timtech · ‎2019-03-01

I just upgraded to V2.3.0.32 and my Ring Pro is finally working properly. The only other thing I did was say my IP address to be xx.xx.xx.201 in the DHCP table.

Before it would lock up when I went to answer the doorbell over my IOS devices.

FURRYe38 · ‎2019-03-01

Good to hear. Thanks for letting us know the new FW works for your IoT device.

Enjoy.

@Timtech wrote:

I just upgraded to V2.3.0.32 and my Ring Pro is finally working properly. The only other thing I did was say my IP address to be xx.xx.xx.201 in the DHCP table.

Before it would lock up when I went to answer the doorbell over my IOS devices.