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NetGear, Orbi Mesh WiFi

MarkARockport
Aspirant

NetGear, Orbi Mesh WiFi

Cannot get my Orbi to download new update via WiFi from my phone.  Have tried multiple times to download via the NetGear, Orbi App, from my phone, wait the required time and app states that it cannot download.  I do not have a second computer direct wired to the net like the instructions for a direct update.  How does one go about downloading this update?

 

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 6
ekhalil
Master

Re: NetGear, Orbi Mesh WiFi

Please try to download the software from the Netgear Support page: https://www.netgear.com/support/product/RBR20.aspx#download
Then please do a manual update using the Orbi web GUI.

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBR850 + RBS850 + RBS750, AP Mode, Wired/Wireless Backhaul / Orbi RBR50 + 6x RBS50, Router Mode, Wired/Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 2 of 6
CrimpOn
Sensei

Re: NetGear, Orbi Mesh WiFi

Yes, do not use the Orbi app for the download.  Use a web browser to download the file and then to perform the update.

I love my Orbi.
Message 3 of 6
MarkARockport
Aspirant

Re: NetGear, Orbi Mesh WiFi

Downloaded the file from NetGear for the update.  My Mac will not open the *.img file that was zipped into the download.  What to do?

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 4 of 6
FURRYe38
Guru

Re: NetGear, Orbi Mesh WiFi

Please use a PC and web browser to perform any FW updates. Download the FW files for the RBS and RBR. Un zip them from the zip files. Update the RBS first then the RBR. 

 

Don't attempt to modify any .img or .chk files. those are not user editable or modifyable. Those are used by the system. 


@MarkARockport wrote:

Cannot get my Orbi to download new update via WiFi from my phone.  Have tried multiple times to download via the NetGear, Orbi App, from my phone, wait the required time and app states that it cannot download.  I do not have a second computer direct wired to the net like the instructions for a direct update.  How does one go about downloading this update?

 


 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.3.5(Router mode/LAG Disabled) & EX7700x2
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 5 of 6
ekhalil
Master

Re: NetGear, Orbi Mesh WiFi


@MarkARockport wrote:

......  My Mac will not open the *.img file that was zipped into the download.  What to do?


The .img file is the file that you need to use for the update.

  1. In the web GUI go to >> ADVANCED >> Administration >> Firmware Update >> Manual Update
  2. Click on Browse and select the .img file that you previously downloaded.

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBR850 + RBS850 + RBS750, AP Mode, Wired/Wireless Backhaul / Orbi RBR50 + 6x RBS50, Router Mode, Wired/Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

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