Netgear ORBI Login issues & Parental control ad

[Asm221]

Hi

I am continuously having issues with orbi Login

Have had these in the past and the only solution has been to do a reset.

Past 12 months have resetted it approx 6 times - Fed up with this and cant see a fix from netgear

Issues - 

Cant reset orbi app password

Keep getting the parent control ad, once I close it I get the 400 bad request error

Can anyone assist with this

[olympos1625]

Hi Asm221,

Good day!

Thank you for reaching us out. First of all, we are sorry to hear about your experience with the product. I would like to endorse you to NETGEAR Level 2 support team for callback. Please provide the following information:

Name:
Email:
Phone:
Preferred schedule (atleast 2 days ahead)
Timezone:
Device S/N:

Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

I am looking forward to your response.

Regards,

Oliver

Community Team

[olympos1625]

Hi Asm221, 

We would like to do a follow-up on this one. Do you still require further assistance?

Please do not hesitate to let me know if you need further assistance. 

Regards,

Oliver

Community Team

[olympos1625]

Hi Asm221,

Thank you for the information. We already endorsed your issue to our Level 2 department. They will get back to you on your preferred callback date and time.

Please do not hesitate to let me know if you need further assistance. 

Regards,

Oliver

Community Team

[Asm221]

Hi Oliver

Your guy did not give me a call

I have been having pproblems with the orbi all morning today

To be honest am sick of it 

Since my 20 year history with being with using netgear products I have so far found this to be the worst of them

I think my unit is a faulty  one 

Please can you take a look into this urgently or provide me details for the UK office so I can draft a letter in writing for a replacement

[FURRYe38]

Please send @olympos1625 @Blanca_O a PM and make contact with them and get some help on this...

[CrimpOn]

Normally when an issue has been taken up by a forum moderator and referred to Netgear support, we 'ordinary folk' step back.  (Often with feelings of, "how did he get so lucky?")

It is tempting to assume that the original issues described back in June remain the problem.  Are they?

Is the goal of posting in the forum to seek advice from other users, or to contact the moderator?  (It would seem that a private message addressed directly to the moderator might be a more efficient method than hoping the moderator would happen upon this post.)