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Netgear Servers Down?

Ozymandias_EBON
Aspirant

Netgear Servers Down?

Launched the Orbi app to access parental controls.

Took about 6 times to finally log in.

Parental Controls are missing (I do have an active subscription).

Armor says it's active (trial period has already passed a while back).

Went to the support site to log a ticket and can't log in.

 

My guess is the Netgear authentication servers are down so my app can't check if I have an active subscription.

 

Any ideas?

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 3
svetaketu
Luminary

Re: Netgear Servers Down?

Hi @Ozymandias_EBON,

 

It seems that some of their services are down at the moment. https://status.netgear.com/ 

 

Hope this helps.

Message 2 of 3
Christian_R
NETGEAR Employee Retired

Re: Netgear Servers Down?

Hello Ozymandias_EBON,

 

Thanks for reaching out to us. As @svetaketu mentioned, we are experiencing login issues as some of our services are down at the moment. We are currently investigating this as the highest priority. Please refer to the link below for further updates. 

 

https://status.netgear.com/

 

Thank you for your cooperation,

Christian 

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