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New HP Envy connected to Orbi RBK53. Strong signal, but no internet.

New HP Envy 360 is connected Orbi RBK53, but cannot access internet. Help.
Model: RBK53|Orbi AC3000 Tri-band WiFi System
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Sensei

Re: New HP Envy connected to Orbi RBK53. Strong signal, but no internet.


@Rcrens2203 wrote:
New HP Envy 360 is connected Orbi RBK53, but cannot access internet. Help.

What does the Orbi administrative interface say about the laptop?

(web interface "Attached Devices" page or Orbi "app" Device Manager)

I love my Orbi.
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Master

Re: New HP Envy connected to Orbi RBK53. Strong signal, but no internet.


@Rcrens2203 wrote:
New HP Envy 360 is connected Orbi RBK53, but cannot access internet. Help.

Can you be more specific? Hw is the Envy connected? What device is your Orbi router connected to? Do you have internet from any other device? 

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
There's always a logical answer, if you have all the facts!
Message 3 of 5
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Re: New HP Envy connected to Orbi RBK53. Strong signal, but no internet.

Check Network settings in Windows.

 

Run the Network troubleshooter. These things are often traced back to the wifi client rather than the wifi source.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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Prodigy

Re: New HP Envy connected to Orbi RBK53. Strong signal, but no internet.


@michaelkenward wrote:

Check Network settings in Windows.

 

Run the Network troubleshooter. These things are often traced back to the wifi client rather than the wifi source.


Agree, right-click on the network icon in the bottom right of your bottom taskbar and select "Troubleshoot problems".

 

If that doesn't resolve the issue, we need to first figure out if it is connectivity to the router or DNS.

  1. Win-R and run "cmd".
  2. "ipconfig" - Find the IP address for Default Gateway (mine is 192.168.1.1)
  3. "ping [gateway_ip]" (mine is "ping 192.168.1.1") - Does the ping get a valid reply or does it hang and then say something like "Request timed out"?
  4. "ping www.amazon.com" - Does the ping get a valid reply or does it say "Ping request count not find host ..." (indicates a DNS issue)

 

 

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