×

Introducing the Orbi 970 Series Mesh System with WiFi 7(BE) technology. For more information visit the NETGEAR Press Room.

Orbi WiFi 7 RBE973
Reply

Re: New Orbi - Genie Remote Access Not Working

fliplewis
Follower

New Orbi - Genie Remote Access Not Working

Installed up the Nighthawk Router.  Installed the Genie App.   Nighthawk was discoverable.  Entered in the admin and password to the router.  All good to this stage.   Clicked Remote Access and get an error "Does not support Remote Access".   

 

Uninstalled app from the phone.  Rebooted phone and router.  Tried again, same message.  

 

Is this feature really not supported?  If not, what are my options?  It's not a dedicated IP, so don't really want to do the port forwarding route.   Thoughts?

 

Model: R7500v2|Nighthawk X4 AC2350 Smart WiFi
Message 1 of 3
DarrenM
Sr. NETGEAR Moderator

Re: New Orbi - Genie Remote Access Not Working

Message 2 of 3
sdbartlett
Aspirant

Re: New Orbi - Genie Remote Access Not Working

Hi Darren,

I've followed those steps but still getting Incorrect request format, try again.

what else do I try?

Scott

Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 4182 views
  • 1 kudo
  • 3 in conversation
Announcements

Orbi WiFi 7