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Re: Newly bought RBK50 constantly lose internet, after setting up "Block services", "

ddcc001122
Aspirant

Newly bought RBK50 constantly lose internet, after setting up "Block services", "Schedule"

Hi all,

 

I have bought a RBK50 set few days ago.

I have set time limit access on one of the device in the network (My kid's), by the following steps:

1. Under the advance setting, I assigned a specific IP for the device. (192.168.1.8  for the device MAC address xx:xx:xx:xx:xx:xx), under "LAN Setup"

2. Under "Security", "Block Services", I added this IP address 192.168.1.8, block service type: "Any"

3. Under "Schedule", I set every day, from 22:00 to 21:00

 

I would expect every day between 22:00 to 21:00, the internet for this specific device would be blocked, and this device could access to internet between 21:00 to 22:00. However, every day all the devices within the network all lost internet connection at 22:00. The internet connection of other devices only resume, after i pressed "Apply" in the page "Block Services" and "Schedule"

Is there any solution? Does anyone have any similar experience?

Many thanks. 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 7
FURRYe38
Guru

Re: Newly bought RBK50 constantly lose internet, after setting up "Block services", "

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK50 v2.7.2.104(WW) Circle, DST and Traffic Meter>Enabled
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 7
ddcc001122
Aspirant

Re: Newly bought RBK50 constantly lose internet, after setting up "Block services", "

Firmwire is V2.6.1.40

 

Internet Service Provider modem: Huawei EchoLife HG8240H

Just wonder anyone see similar issue, or is it because I set up something wrong...
Attached my setup pages of the router
Thanks

Message 3 of 7
ddcc001122
Aspirant

Re: Newly bought RBK50 constantly lose internet, after setting up "Block services", "

so every night 10pm, all the devices are still connected to the Orbi wifi network, but all lose internet connection.

10pm is the start of the "block services" for that particular 192.168.1.8 device only in advance setting
thanks.

Message 4 of 7
FURRYe38
Guru

Re: Newly bought RBK50 constantly lose internet, after setting up "Block services", "

What mode is your modem working in? Router or bridge mode? If router mode, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 

 

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK50 v2.7.2.104(WW) Circle, DST and Traffic Meter>Enabled
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 5 of 7
ddcc001122
Aspirant

Re: Newly bought RBK50 constantly lose internet, after setting up "Block services", "

Hi,

 

Thanks. I confirm that the modem is in bridge mode, not router mode.

Just wonder anyone experienced this?

Thanks

 

Regards,

Daniel

Message 6 of 7
FURRYe38
Guru

Re: Newly bought RBK50 constantly lose internet, after setting up "Block services", "

I haven't tried new FW yet. 

Has a factory reset been performed since last FW update then setup from scratch. Don't setup any blocking services to see if the system works normally. If so, then setup some blocking services and see what happens...

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK50 v2.7.2.104(WW) Circle, DST and Traffic Meter>Enabled
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 7 of 7
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