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No color on satellite on startup - dead unit?

JanMoelbach
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No color on satellite on startup - dead unit?

Hi,

I just bought this system. The router works well, but I just can't seem to get anything working on the satellite.
When I power it on, the power LED turns green, and then nothing happens. The "ring" LED doesn't do anything. If I try to factory reset the satellite, I believe the power LED is supposed to blink amber or something, but it just stays solid green after holding down the reset button for up to 1 minute.

Do you think my sattelite unit is dead?

(I have also tried different power outlets, all with the same result)
Message 1 of 3
Ely
Luminary
Luminary

Re: No color on satellite on startup - dead unit?

I would go to the store and  get an exchange.

Message 2 of 3
DarrenM
Sr. NETGEAR Moderator

Re: No color on satellite on startup - dead unit?

Hello JanMielbach

 

Yea you might want to swap the unit if possible if not contact Netgear support.

 

http://www.netgear.com/support/contact.aspx

 

DarrenM

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