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No internet connection only in part of the house

Caiteb
Aspirant

No internet connection only in part of the house

I have the Orbi and router system and it’s is not connecting to the internet downstairs. I have WiFi access upstairs but it won’t let anything connect to the WiFi downstairs
Message 1 of 5
DarrenM
Sr. NETGEAR Moderator

Re: No internet connection only in part of the house

What is the setup of your orbi satellites in your home? Do you get signal downstairs just no internet connection?

 

DarrenM

Message 2 of 5
Caiteb
Aspirant

Re: No internet connection only in part of the house

I was able to fix the problem. But yes I was able to get the signal downstairs but it kept telling me there was no internet connection.
Message 3 of 5
FURRYe38
Guru

Re: No internet connection only in part of the house

How did you fix the problem? 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)> RBK953(v6.0.3.68) & XR450(v130)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 4 of 5
Caiteb
Aspirant

Re: No internet connection only in part of the house

I had to do a hard reset on the router and the satellite and then had to do a new set up through the orbi app since I was not able to connect to the internet even though the signal came through.
Message 5 of 5
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