No products registered under your profile

[eddie80]

My Orbi is actually a model RBR20, but the pull-down list doesn't include that model, and it will not allow me to manually add it.  I have registered my Orbi system, and have a confirmation e-mail that the registration was recieved, but when I log into support with my password, it says "No products registered under your profile."  I have contacted support by telephone regarding this issue, and they said it was a computer problem on their end, and to wait a couple of weeks? to see if it is fixed.  It is now more than a couple of weeks, and it still doesn't work.   This is kind of nuts?  Is there a solution?

[FURRYe38]

@DarrenM

@Christian_R

[Christian_R]

Hello @eddie80, 

We apologize for your experience with registering your Orbi device. I have sent you a message, please respond at your earliest convenience. 

~Christian 

[tiigerzz]

I tried to register my Orbi RBK50 AC3000 but unable to. It kept giving me an error. Please help.

[krlesch]

I have the same issue with my RBR50 & two RBS50 satellites - no products registered under your profile.  I registered by system the day I bought it from Costco.  What to do now?

[FURRYe38]

@krlesch

@tiigerzz

@Blanca_O

You'll need to contact NG support on the phone and have them help you directly. 

[Blanca_O]

Hi @tiigerzz and @krlesch

I have sent you a message. Please check your inbox.

Regards, 
Blanca 
Community Team