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Aspirant

No products registered under your profile

My Orbi is actually a model RBR20, but the pull-down list doesn't include that model, and it will not allow me to manually add it.  I have registered my Orbi system, and have a confirmation e-mail that the registration was recieved, but when I log into support with my password, it says "No products registered under your profile."  I have contacted support by telephone regarding this issue, and they said it was a computer problem on their end, and to wait a couple of weeks? to see if it is fixed.  It is now more than a couple of weeks, and it still doesn't work.   This is kind of nuts?  Is there a solution?

Model: RBK30| Orbi AC2200 WiFi System
Message 1 of 7
Guru

Re: No products registered under your profile

@DarrenM

@Christian_R

 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 7
NETGEAR Moderator

Re: No products registered under your profile

Hello @eddie80

 

We apologize for your experience with registering your Orbi device. I have sent you a message, please respond at your earliest convenience. 

 

 

~Christian 

Message 3 of 7
Aspirant

Re: No products registered under your profile

I tried to register my Orbi RBK50 AC3000 but unable to. It kept giving me an error. Please help.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 4 of 7
Tutor

Re: No products registered under your profile

I have the same issue with my RBR50 & two RBS50 satellites - no products registered under your profile.  I registered by system the day I bought it from Costco.  What to do now?

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only), RBS50| Orbi AC3000 Tri-band WiFi (Satellite Only)
Message 5 of 7
Guru

Re: No products registered under your profile

@krlesch

@tiigerzz

@Blanca_O

 

You'll need to contact NG support on the phone and have them help you directly. 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 6 of 7
NETGEAR Moderator

Re: No products registered under your profile

Hi @tiigerzz and @krlesch

 

I have sent you a message. Please check your inbox.

 

Regards, 
Blanca 
Community Team

Message 7 of 7
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