No satellites showing in iOS app, but showing in web interface

[voicekiller]

Orbi iOS app is no longer showing my satellites, but they are showing in the Orbi web interface. I have tried resyning. I have reset the satellites, but not the router. If the Backhaul Status is Good, does that mean they're connected properly?

Hoping to avoid a router reset, so I don't lose all my IP address settings. 

Any advice? Please let me know if any additional info about my set-up would help.

Firmware on Router and Satellites is V2.7.3.22
iOS app is 2.12.0.22

[voicekiller]

Not sure why my screenshots aren't showing up.

[FURRYe38]

Netgear has set up a community forum specifically for the Orbi App product. Most of the people who watch that forum are more likely to have experience with Orbi App and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.

[voicekiller]

Thanks. I'll post there as well.

Do you know if I'm seeing the satellites in the web interface, does that mean they're working properly? I supposed I don't really care that the app doesn't work if functionality of the satellites is shown in web interface.

[FURRYe38]

The Orbi app should be displaying the RBS as well. IF they appear on the RBRs web page, the app should have same. 

[CrimpOn]

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@voicekiller wrote:

Do you know if I'm seeing the satellites in the web interface, does that mean they're working properly? I supposed I don't really care that the app doesn't work if functionality of the satellites is shown in web interface.

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Yes, showing up in the Attached Devices page as satellites (at the top of the page) means they are working. 

That the Orbi app (especially the iPhone version) is incorrect so often should be an embarassment to Netgear.

[FURRYe38]

https://community.netgear.com/t5/Orbi-App/No-satellites-showing-in-iOS-app-but-showing-in-web-interf...

[Alfredo79]

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@FURRYe38 wrote:

The Orbi app should be displaying the RBS as well. IF they appear on the RBRs web page, the app should have same. 

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Hello,

Did you find any solution about it? faced similar kind of issue..

[voicekiller]

Nope. Looks like the app is broken. Maybe it's a iOS 15 issue?

I have reinstalled the iOS app and it still doesn't show satellites.