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Highlighted
Aspirant

ORBI APP

Hi my app do no show my conected devices , i unistall it and intall again and doesnt work

 

i need to acces my orbi using my computer 

 

 

Message 1 of 12
Highlighted
Guru

Re: ORBI APP

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.16.6(Router Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 2 of 12
Highlighted
Luminary

Re: ORBI APP

I suspect this is actually the SOAP problem I reported with FW 16 and not the app.  The app is getting bad data. 

scott


@FURRYe38 wrote:

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.


 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 3 of 12
Highlighted
Aspirant

Re: ORBI APP

What you mean SOAP problem? i dont undestarnd that

Message 4 of 12
Highlighted
Sensei

Re: ORBI APP

I believe SOAP refers to this:

https://searchapparchitecture.techtarget.com/definition/SOAP-Simple-Object-Access-Protocol 

 

It's a mechanism to query the Orbi router for information.  The Orbi "app" communicates with the Orbi router, asks for information, and does things with it (such as display icons, etc.)

I love my Orbi.
Message 5 of 12
Highlighted
Luminary

Re: ORBI APP

Sorry.  I should have provided more background. SOAP is the method that the app uses to get data from Orbi. Per my previous posts, I believe the problem is that Orbi is giving incorrect data to the app rather than an actual problem in the app. I had some issues with the new app too but I have an Excel spreadsheet that can make SOAP calls directly to Orbi.   The data from Orbi is incorrect. 

Scott

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 6 of 12
Highlighted
Guru

Re: ORBI APP

Have you contacted NG support about this? 


@SLK-Purdue wrote:

Sorry.  I should have provided more background. SOAP is the method that the app uses to get data from Orbi. Per my previous posts, I believe the problem is that Orbi is giving incorrect data to the app rather than an actual problem in the app. I had some issues with the new app too but I have an Excel spreadsheet that can make SOAP calls directly to Orbi.   The data from Orbi is incorrect. 

Scott


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.16.6(Router Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 7 of 12
Highlighted
Luminary

Re: ORBI APP


@FURRYe38 wrote:

Have you contacted NG support about this? 


@SLK-Purdue wrote:

Sorry.  I should have provided more background. SOAP is the method that the app uses to get data from Orbi. Per my previous posts, I believe the problem is that Orbi is giving incorrect data to the app rather than an actual problem in the app. I had some issues with the new app too but I have an Excel spreadsheet that can make SOAP calls directly to Orbi.   The data from Orbi is incorrect. 

Yes

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 8 of 12
Luminary

Re: ORBI APP

Support told me to try the old firmware! LOL
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 9 of 12
Highlighted
Guru

Re: ORBI APP

Smiley Tongue

Awesome. 

You might pass this on to a forum moderator. @Blanca_O and @Christian_R. Hopefully they can pass this on to NG engineering. 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.16.6(Router Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 10 of 12
Highlighted
Apprentice

Re: ORBI APP

I similarly lost all devices from the (iOS) app a couple of days ago.

 

Noticed they would still show up in the web interface on a computer.

 

Turns out the web interface makes / receives JSON calls, and the app makes/receives SOAP calls with an XML payload.

 

My AVR is a Denon and when I switched it on, the device manufacturer name was automatically read in as "D&M Holdings" and a bare "&" character (not escaped as an XML entity like "&") is disallowed and breaks the parsing of the response.

 

I changed the manufacturer name and applied it in the web app, and now the iOS app can show them all again fine.

 

In case it helps anyone seeing the same behavior, thought you may want to check into it.

 

To troubleshoot/debug, if you need to, use a computer with Fiddler (by Telerik) running on it, tell it to run in proxy mode over its normal port of 8888, then set the wifi properties in your iOS device to a manual proxy and give it the IP and 8888 port of the computer.

 

Fiddler on the computer will now capture the request/responses sent by the phone (the app sends in plain http to the local routers so don't have to worry about https certs) and you can inspect them.  If you use its XML view of the inspector tab, it will even tell you which line the parsing breaks at, or you can copy/paste the response to something like Notepad++ which can also parse the XML and tell you what is bad.

Message 11 of 12
Highlighted
Guru

Re: ORBI APP

Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.


@tantrum wrote:

I similarly lost all devices from the (iOS) app a couple of days ago.

 

Noticed they would still show up in the web interface on a computer.

 

Turns out the web interface makes / receives JSON calls, and the app makes/receives SOAP calls with an XML payload.

 

My AVR is a Denon and when I switched it on, the device manufacturer name was automatically read in as "D&M Holdings" and a bare "&" character (not escaped as an XML entity like "&") is disallowed and breaks the parsing of the response.

 

I changed the manufacturer name and applied it in the web app, and now the iOS app can show them all again fine.

 

In case it helps anyone seeing the same behavior, thought you may want to check into it.

 

To troubleshoot/debug, if you need to, use a computer with Fiddler (by Telerik) running on it, tell it to run in proxy mode over its normal port of 8888, then set the wifi properties in your iOS device to a manual proxy and give it the IP and 8888 port of the computer.

 

Fiddler on the computer will now capture the request/responses sent by the phone (the app sends in plain http to the local routers so don't have to worry about https certs) and you can inspect them.  If you use its XML view of the inspector tab, it will even tell you which line the parsing breaks at, or you can copy/paste the response to something like Notepad++ which can also parse the XML and tell you what is bad.


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.16.6(Router Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 12 of 12
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