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Re: ORBI RBK22 5GHz has no devices connected
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ORBI RBK22 5GHz has no devices connected
Hi ,
I recently replace my WNDR3800 router with ORBI RBR20, and RBS20. Connected per the setup documentation. My satellite is connected with a good signal, and the router is very close my devices (Amazon Firestick, Roku Ultra, and LG WebOS, and three iPhone 10R, all capable of 5Ghz). When I look at the attached devices, not a single device is connected on the 5GHz bandwidth. Called the tech support, and he asked me to set the 2.4 GHz to channel 6, and 5GHz to 44. The 5GHz keeps turning back to 36, and everytime I start the router, I see devices connected to 5GHz, and slowly they all return to 2.4 GHz. I do have quite a bit of smart devices which only connect on the 2.4 GHz. I have a total of 27 devices connected to the device.
Any suggestion/recommendation to fix the issue.
My wireless setup (Advanced tab)
2.4 GHz
Enable SSID - checked
Broadcast Enable 20/40 MHz Coexistence - unchecked
Enable WMM (Wi-Fi multimedia) - Checked
settings CTS/RTS Threshold (1-2347)
Preamble Mode Automatic
Transmit Power Control 100%
5GHz
Enable SSID Broadcast - checked
Enable WMM (Wi-Fi multimedia) - checked
CTS/RTS Threshold (1-2347)
Preamble Mode Automatic
Transmit Power Control 100%
Other settings
Backhaul Topology Enable Daisy-Chain Topology - checked
Enable Implicit BEAMFORMING - checked
Boosts WiFi speed, reliability, & range for all mobile devices - checked
Enable MU-MIMO Enable Fast Roaming - checked
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Re: ORBI RBK22 5GHz has no devices connected
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
Any Wifi Neighbors near by? If so, how many?
What happens if you uncheck
2.4 GHz
Enable SSID - checked?
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Re: ORBI RBK22 5GHz has no devices connected
I have the latest firmware 2.3.5.26. I am using the ISP provider's modem. The home is about 3000 Sq. Ft. The distance between the router and the satellite is less than 20 feet, and the connection shows good. There are a few, and I cannot disable 2.4, as all my smart home devices require 2.4 GHz. I ended returning the unit, and buying a Netgear Nighthawk X6s AC3600, and everything is working fine. However, I have the smart connect disabled, and I have three separate SSIDs, which is still ok, as I have excellent coverage of the 5Ghz throughout the house now.
Thanks for your help.
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Re: ORBI RBK22 5GHz has no devices connected
20 feet is too close between the RBR and RBS. 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
You can temporarily disable the 5Ghz SSID broadcast on the Orbi while you get the 2.4Ghz devices set up.
These were probably some conditions that could have been corrected to get your devices connected. Oh well.
Good Luck.
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