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ORBI RBK22 Security

JASTEIN
Aspirant

ORBI RBK22 Security

I just bought and installed the ORBI Mini (RBK22) from Costco.

 

The installation went fine, however, I am noticing that I am getting a popup on my andriod phone that says the network is not secure and offers to give me a 30-day trial of some sort of security software.

 

What is this?   Is my network not really secure or this is just a sales pitch?

 

If there is a problem, how do I diagnose and fix this?

 

Thanks for any help.

 

Joe

 

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 7
plemans
Guru

Re: ORBI RBK22 Security

I have a feeling its malware/adware from your phone. Do you have a screenshot of it?

Current Setup: CM2000-> SXK30-> GS716v2-> RAXE500->
Message 2 of 7
FURRYe38
Guru

Re: ORBI RBK22 Security

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Whats the name of the offered security software? 

This would be coming from your phone and not Orbi. 

 


@JASTEIN wrote:

I just bought and installed the ORBI Mini (RBK22) from Costco.

 

The installation went fine, however, I am noticing that I am getting a popup on my andriod phone that says the network is not secure and offers to give me a 30-day trial of some sort of security software.

 

What is this?   Is my network not really secure or this is just a sales pitch?

 

If there is a problem, how do I diagnose and fix this?

 

Thanks for any help.

 

Joe

 


 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 3 of 7
JASTEIN
Aspirant

Re: ORBI RBK22 Security

Here is a screenshot of the pop-up.   The pop-up coincided with the installation of the ORBI.

I was just googling it and it might be a Verizon add-on service, just not sure why it started immediately after the ORBI installation.  I have had the phone for 2.5 years and never seen it before.

 

My cable modem is an Arris, Model TM1602 made for optimum.

 

I also updated the ORBI to latest firmware.

 

Any thoughts are appreciated.

 

Joe

 

 

 

Screenshot.jpg

Message 4 of 7
FURRYe38
Guru

Re: ORBI RBK22 Security

Do you have Verizon services? 

Did you get the Orbi system from Verizon?

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 5 of 7
JASTEIN
Aspirant

Re: ORBI RBK22 Security

Yes to Verizon Cell Service.

 

But I bought the ORBI at Costco.

Message 6 of 7
FURRYe38
Guru

Re: ORBI RBK22 Security

Ok, I was wondering if the Orbi was from Verizon or not. 

 

Possible ISP can push ads thru the network. 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v3.2.18.223/SRK30 V3.2.33.106)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, RBK50, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 7 of 7
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