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ORBI RBK50 - RBS50 & RBS40 Drops wireless and wired connection

Swisso
Tutor

ORBI RBK50 - RBS50 & RBS40 Drops wireless and wired connection

I have contacted netgear support teams and they go through the same  list of things to try and it never works! I am quite technical so the steps they are asking are basic and need more advanced support from someone i can undertsand and listens to the issue.

 

The forums seem to show this is an issue. I have an RBK50 + RBS50 and RBS40 & i constantly lose internet connection ( 8-10 times a day ). My BT hub ( ISP ) is still on and does NOT lose internet connectivity, it is only the ORBI wired and wireless connections that drop. My BT Hub wired and wireless connections still remain active and connected. Latest firmware on all orbi units.

 

In the house i have Nvidia Shield , Samsung S8+s , Multiple Samsung Smart TV's, PS4 , Samsung Tablets , IMAC , Amazon Kindle etc etc. So lots of devices from different companies!

 

When it  drops its for around 30 seconds then comes back on. i bought these units to work effectively from home and having multiple drops of connectivity while on a video or audio call over IP is impossible.  I am on the verge of throwing it away and buying a competitor. PLEASE HELP!!!! Is there a STABLE firmware that i can use?

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System, RBS50| Orbi AC3000 Tri-band WiFi (Satellite Only), RBS40| Orbi AC2200 Tri-band WiFi (Add-on Satellite)
Message 1 of 13
FURRYe38
Guru

Re: ORBI RBK50 - RBS50 & RBS40 Drops wireless and wired connection

This BT HUB, what is the model # of it? 

This ISP modem have a built in router already? If so, it needs to be fully bridged, or if it can't be, use the DMZ on the modem for the Orbi routers IP address that the modem gives to the Orbi router. Disable any BT HUB wireless radios if the modem can't be bridged. 

 

Use CAT6 LAN cableing between the modem and Orbi router. 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 2 of 13
mpf541
Apprentice

Re: ORBI RBK50 - RBS50 & RBS40 Drops wireless and wired connection

Well the only way I made mine reliable is to downgrade the firmware to V2.0.1.4

 

And now I am just using as access point using the ATT for every thing else. Seems to be working properly this way.

 

And DMZ does not really work right with this modem. If you have IP passthrough on your ISP router use that

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 3 of 13
FURRYe38
Guru

Re: ORBI RBK50 - RBS50 & RBS40 Drops wireless and wired connection

THe DMZ differs on ATT modems from BT HUB modems. The ATT modems don't have FULL DMZ Features. 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 4 of 13
Swisso
Tutor

Re: ORBI RBK50 - RBS50 & RBS40 Drops wireless and wired connection

Hi,

 

Model number is  AV2600 BT Smart Hub ( Dual Band ) I have made the DMZ settings as suggested and disabled WIFI on BT Hub. I have also rolled back Orbi firmare as suggested by others. So far so good but am only 3 hours in ..... will keep updated! 

 

Thanks

I

Message 5 of 13
Swisso
Tutor

Re: ORBI RBK50 - RBS50 & RBS40 Drops wireless and wired connection

Have rolled back firmware as suggested. So far so good. Its amazing when working properly!

Thanks for taking time to respond

Message 6 of 13
SiriusBeer
Aspirant

Re: ORBI RBK50 - RBS50 & RBS40 Drops wireless and wired connection

Hello!  Sorry how do you roll back the firmware? I am about to lose my mind with this thing dropping the signal constantly....

Message 7 of 13
mpf541
Apprentice

Re: ORBI RBK50 - RBS50 & RBS40 Drops wireless and wired connection

https://www.netgear.com/support/download/

 

Look up your model and it is here. 

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 8 of 13
FURRYe38
Guru

Re: ORBI RBK50 - RBS50 & RBS40 Drops wireless and wired connection

Is it still having problems after configuring the ISP modem? 

Is it dropping wireless singal or dropping internet access with the modem? 

I would swap out LAN cables between the ISP modem and Router. Use CAT6 LAN patch cable. 

 


@SiriusBeerwrote:

Hello!  Sorry how do you roll back the firmware? I am about to lose my mind with this thing dropping the signal constantly....


 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 9 of 13
SiriusBeer
Aspirant

Re: ORBI RBK50 - RBS50 & RBS40 Drops wireless and wired connection

Downgraded the firmware, not any better. Did not try the Cat 6 cable yet.

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 10 of 13
FURRYe38
Guru

Re: ORBI RBK50 - RBS50 & RBS40 Drops wireless and wired connection

What is the Mfr and model# of the ISP modem? 

 


@SiriusBeerwrote:

Downgraded the firmware, not any better. Did not try the Cat 6 cable yet.


 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 11 of 13
SiriusBeer
Aspirant

Re: ORBI RBK50 - RBS50 & RBS40 Drops wireless and wired connection

Comcast arris tg1682g
Message 12 of 13
FURRYe38
Guru

Re: ORBI RBK50 - RBS50 & RBS40 Drops wireless and wired connection

Is the modem in bridge mode? This is a modem/router gate way.

If not, use the DMZ for the NG routers WAN IP address it gets from the modem. 

 

Also your modem is Intel based:

http://badmodems.com

 

Something that you should be reviewed. 


@SiriusBeerwrote:
Comcast arris tg1682g

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 13 of 13
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