ORBI RBR50 - Bought Netgear Armor Subscription but Still Shows "Expired" in Orbi Mobile App & Web

[iankh]

This morning, I decided to add Netgear Armor to my Orbi RBR50 router. I must have tried it sometime back and not bought a subscription, however today, I decided to purchase a subscription.

One the Orbi Mobil App I tapped on Security and it took me to the Bitdefender portal (store.bitdefender.com) where I bought the subscription. I received an email with an activation code and activated it. However, on both the Orbi mobile app and logging into the router via the web, it still shows as "expired.".

I have tried:

- Rebooting the router (several times)

- Deleting and reinstalling the mobile app from my iPhone 11

None of this could resolve the issue.

Does anyone know how to resolve this problem?

[CrimpOn]

My impression is that most of us who participate regularly in this Orbi forum have little experience with Bitdefender Armor.

You are much more likely to get a useful response by posting in the forum specifically devoted to Armor:

https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor

We would love to help, but we just don't know much about this product.

[iankh]

Thank y ou. I'll post over there.