Re: ORBI RBR50 stuck with Wireless Warning Off after upgrading to version 2.7.2.104

lcba813 · ‎2021-02-04

I have been using my ORBI RBR50 for quite a while, with no issues whatsoever.

Today I get a message on my Orbi App, asking to upgrade to the latest version (v 2.7.2.104), and, as I usually do, I approved the upgrade...

A few minutes after starting the upgrade, got an error on the app... after that all the family starts complaining about no internet!

Now I have no Wireless network whatsoever, the orbi app does not work at all. When I connect throug the web admin interface, I get this:

And on the Advanced Home Status I get this:

I have done hard resets, 30-30-30 resets, I have downgraded and upgraded versions.

NOTHING WORKS!

Is there anything I can do? The product is out of support by now, but I think it is not acceptable to have a fully functional product get damaged because a routine firmware upgrade.

I would really appreciate is someone has any idea what to do with this situation.

Best regards

LC

vajim · ‎2021-02-04

well you say you've been using the orbi for awhile with no problems, however if it were me, i'd forget the app and login using a pc.

too many folks reporting problems with the app

CrimpOn · ‎2021-02-04

@lcba813 wrote:
I have done hard resets, 30-30-30 resets, I have downgraded and upgraded versions.

When the Orbi is "Factory Reset" (30-30-30 is the same thing), then the entire configuration is erased and the Orbi has to be configured from scratch. You did that, correct?

p.s. "in-line" images (using the Photos icon in the menu bar) do not appear in the post until approved by a forum moderator. Considering how many forums there are, this may take hours. Images "attached" using the Browse button in the lower left are available instantly.

lcba813 · ‎2021-02-04

The app is not the problem, the access point stopped working.

lcba813 · ‎2021-02-04

When the Orbi is "Factory Reset" (30-30-30 is the same thing), then the entire configuration is erased and the Orbi has to be configured from scratch. You did that, correct?

Yes I did that, and indeed I had to do the whole configuration from scratch, and the message appears the same...

Wireless "Warning: OFF"

Thanks for the info on the images. I uploaded the first image, and I am uploading the other one in this post.

vajim · ‎2021-02-04

@lcba813 wrote:
The app is not the problem, the access point stopped working.

your first post did NOT mention access point...pics are NOT visible

lcba813 · ‎2021-02-04

I have connected to the Orbi via telnet, and I have found the atheros device is not working... when issuing the boot message log (dmesg) this looks interesting:

------------[ cut here ]------------
kernel BUG at /home/release/orbi-maintrunk-buildroot-20191028125258.git/build_dir/target-arm_cortex-a7_uClibc-1.0.14_eabi/linux-ipq806x/qca-wifi_dni-10.4-g0.1.453.110-unified-profile/qca-wifi_dni-10.4-g0.1.453.110/os/linux/../../qca_ol/../cmn_dev/htc/htc_recv.c:620!
Internal error: Oops - BUG: 0 [#1] PREEMPT SMP ARM
@@@@@@@@@ DNI Kernel oops @@@@@@@@@@
Modules linked in: qca_ol(+) qca_da ath_dev(P) hst_tx99(P) ath_rate_atheros(P) ath_hal(P) umac ath_spectral(P) ath_dfs(P) qdf asf(P) mem_manager(P) wlan_ext ipt_xhttp nf_nat_dnisip nf_conntrack_dnisip nf_nat_pptp nf_conntrack_pptp ebtable_nat ebtable_filter ebtable_broute xt_time xt_tcpmss xt_statistic xt_quota xt_pkttype xt_owner xt_hl xt_helper xt_ecn xt_conntrack xt_connlimit xt_connbytes xt_comment xt_addrtype xt_HL xt_CLASSIFY ppp_async nf_nat_tftp nf_nat_snmp_basic nf_nat_proto_gre nf_nat_irc nf_nat_h323 nf_nat_ftp nf_nat_amanda nf_conntrack_tftp nf_conntrack_snmp nf_conntrack_proto_gre nf_conntrack_netlink nf_conntrack_irc nf_conntrack_h323 nf_conntrack_ftp nf_conntrack_broadcast nf_conntrack_amanda l2tp_ppp ipt_ECN ebtables ebt_vlan ebt_stp ebt_snat ebt_redirect ebt_pkttype ebt_mark_m ebt_mark ebt_limit ebt_ip6 ebt_ip ebt_dnat ebt_arpreply ebt_arp ebt_among ebt_802_3 crc_ccitt compat_xtables dni_enet(P) sch_teql em_nbyte sch_dsmark sch_codel em_meta sch_gred sch_htb cls_basic act_ipt em_text sch_tbf sch_sfq act_police sch_prio em_cmp sch_red act_connmark act_skbedit act_mirred em_u32 cls_u32 cls_tcindex cls_flow cls_route cls_fw sch_hfsc sch_ingress pptp ecm pppoe pppox xt_mark2prio(P) xt_set ip_set_list_set ip_set_hash_netport ip_set_hash_netiface ip_set_hash_net ip_set_hash_ipportnet ip_set_hash_ipportip ip_set_hash_ipport ip_set_hash_mac ip_set_hash_ip ip_set_bitmap_port ip_set_bitmap_ipmac ip_set_bitmap_ip ip_set ipt_urlBlock ipt_TRIGGER ipt_spiDoS ipt_spiadvDoS ip6t_CONE(P) ipt_iparray_match ipt_dnshijack nf_nat_dnirtsp nf_conntrack_dnirtsp ipt_CONENAT essedma ipt_NETGEAR_REJECT ip6t_NPT ip6t_MASQUERADE ip6table_nat nf_nat_ipv6 ip6t_REJECT ip6table_raw ip6table_mangle ip6table_filter ip6_tables nf_conntrack_ipv6 nf_defrag_ipv6 hyfi_qdisc hyfi_bridging bonding ip_gre gre dni_qos ifb qca_nss_drv qca_nss_gmac tun qca_ssdk ppp_generic slhc loop dm_crypt dm_mirror dm_region_hash dm_log dm_mod qrfs nls_iso8859_1 clbr(P) shortcut_fe_drv shortcut_fe_ipv6 shortcut_fe qcrypto sha1_generic cryptosoft cryptodev ocf md5 hmac des_generic cbc authenc atherosgpio [last unloaded: ipt_xhttp]
CPU: 2 PID: 5913 Comm: insmod Tainted: P 3.14.77 #1
task: dd6cc380 ti: dbc42000 task.ti: dbc42000
PC is at htc_wait_recv_ctrl_message+0xcc/0xd4 [qca_ol]
LR is at htc_wait_recv_ctrl_message+0xcc/0xd4 [qca_ol]
pc : [<bfbc9b68>] lr : [<bfbc9b68>] psr: 60000113
sp : dbc43bf8 ip : 00000000 fp : dbe404c0
r10: dd7b3a00 r9 : bfc44380 r8 : dbe4b4c0
r7 : 00000000 r6 : dbe404c0 r5 : 00000000 r4 : de07f800
r3 : 60000113 r2 : 00000000 r1 : dfbd74e4 r0 : 0000002e
Flags: nZCv IRQs on FIQs on Mode SVC_32 ISA ARM Segment user
Control: 10c5387d Table: 9c59406a DAC: 00000015

SP: 0xdbc43b78:
3b78 60000113 ffffffff 00000000 00000000 00000000 00000000 c0819c56 0000002e
3b98 60000113 bfbc9b6c 00000000 c0209898 00000000 c020962c 0000002e dfbd74e4
3bb8 00000000 60000113 de07f800 00000000 dbe404c0 00000000 dbe4b4c0 bfc44380
3bd8 dd7b3a00 dbe404c0 00000000 dbc43bf8 bfbc9b68 bfbc9b68 60000113 ffffffff
3bf8 de07f800 00000000 dbe404c0 bfbca394 00000000 00000000 60000013 00000000
3c18 00000000 c07c236c 00000000 dc5a0000 00000000 dbe404c0 00000000 dbe4b4c0
3c38 bfc44380 dd7b3a00 dbe404c0 c02647b0 bfc227d0 dbc43c64 00000032 dbc43c64
3c58 dc5a0000 bfbcd8a8 bfc227d0 bfc09248 dbe4b4c0 00000000 dbe404c0 bfb85314

FP: 0xdbe40440:
0440 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0460 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0480 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
04a0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
04c0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
04e0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0500 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0520 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000

R1: 0xdfbd7464:
7464 00000000 00000428 00000000 00000000 00000000 00000601 00000000 00001397
7484 00000000 79c8af96 0000000b 00010800 00000000 094d0a07 00000000 00eb4617
74a4 00000000 0a3e8517 00000000 0000000f 00000000 00000000 00000000 00000000
74c4 00000000 00000000 00000000 00000000 00000000 00000000 00000001 00000007
74e4 00000000 c0264e58 00000000 00000000 00000000 00000000 00000000 00000000
7504 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
7524 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
7544 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000

R4: 0xde07f780:
f780 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
f7a0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
f7c0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
f7e0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
f800 dc5a0000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
f820 00000000 00000000 00000000 00000000 00000000 00000000 00000000 de07f83c
f840 de07f83c 00000000 00000000 00000000 00000100 00000000 00000000 00000000
f860 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000

R6: 0xdbe40440:
0440 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0460 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0480 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
04a0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
04c0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
04e0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0500 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
0520 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000

R8: 0xdbe4b440:
b440 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
b460 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
b480 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
b4a0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
b4c0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
b4e0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
b500 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
b520 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000

R10: 0xdd7b3980:
3980 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
39a0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
39c0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
39e0 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
3a00 dd7b3800 df5a6800 dbe40000 00000000 00000000 00000000 00000000 00000000
3a20 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
3a40 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
3a60 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
Process insmod (pid: 5913, stack limit = 0xdbc42238)
Stack: (0xdbc43bf8 to 0xdbc44000)
3be0: de07f800 00000000
3c00: dbe404c0 bfbca394 00000000 00000000 60000013 00000000 00000000 c07c236c
3c20: 00000000 dc5a0000 00000000 dbe404c0 00000000 dbe4b4c0 bfc44380 dd7b3a00
3c40: dbe404c0 c02647b0 bfc227d0 dbc43c64 00000032 dbc43c64 dc5a0000 bfbcd8a8
3c60: bfc227d0 bfc09248 dbe4b4c0 00000000 dbe404c0 bfb85314 dbe47994 00000000
3c80: dbe474c0 dbe4c4c0 dbe4b4c0 bfb868fc bfc34d38 ffffffff 00000000 bfba87ec
3ca0: bfc3e93c 00000000 c0819c56 0000001f 60000013 00000000 0001f03f 0001a4c4
3cc0: 00000000 0000038c dbe40000 dbe404c0 dbe74000 00000000 00000000 00001000
3ce0: dbe4bff0 dbe404c0 dbe404c0 dbe4c000 dbe40000 dbe404c0 dbe74000 bfc4425c
3d00: 00000000 bfc4425c dbc43d68 bfbac494 0000000b dbc43d20 dd7b3a00 00000000
3d20: dbe4b000 df5a6810 00000000 000000c8 00000000 dd7b3a00 dd7b3800 df5a6810
3d40: bfc0bbc8 dc5a0000 00000011 0000002f 00000001 bfbd6138 00000000 dd7b3800
3d60: 0000002f c04daa74 000412ef 0000000b a0000013 bfc0bbc8 c0828b40 df5a6810
3d80: bfc43d18 00000000 bfc43d18 c0828b40 00000011 0000002f bfc43d68 c041f118
3da0: df5a6810 c0828b4c 00000000 c041dbb4 df5a6810 df5a6844 bfc43d18 c07d33b0
3dc0: bfc43da4 00000000 0000002f c041ddac 00000000 bfc43d18 c041dd44 c041c5a4
3de0: df47a85c df592fb4 bfc43d18 00000000 de83d480 c041d3c4 bfc2c380 bfc2c384
3e00: 00000000 bfc43d18 dbc42030 bfc43d5c 00000000 c041e390 bfc65000 dbc42030
3e20: bfc43d5c bfc65008 bfc65000 c0213ef8 c0822e1c dfbe3818 dfbe380c 00000000
3e40: dc537840 8040003f 80000000 dff73ca0 dfbfa000 00000000 de974800 c02b2ef4
3e60: dfbe380c 8040003f dc67e380 e2d01000 c07c31c4 00000001 bfc43d5c dbc43f54
3e80: dbe18000 dbc43f54 dbe18000 bfc43d5c dbe18374 bfc43da4 00000000 c027e810
3ea0: bfc43d68 00007fff c027c13c c02b251c 0012c000 00000000 dbc42020 c07b8400
3ec0: 000017fc dc67e380 c06aa5d0 e2dcad5c bfc43e9c 00f04cc8 dbc43f14 c0209518
3ee0: e2e00000 b6e46028 0002c6fc bfbfdc5c 0000004c 00000000 00000000 00000000
3f00: 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
3f20: 00000000 00000000 000000d2 b6d47008 0012b79c 00f04cc8 00000080 c0208e04
3f40: dbc42000 00000000 00000000 c027ee1c ddab1548 e2d01000 0012b79c e2dca654
3f60: e2dca479 e2de2d6c 000cfec4 000d9254 00000000 00000000 00000000 0002b9f4
3f80: 0000002d 0000002e 00000025 00000000 00000013 00000000 00000000 00000000
3fa0: 00000d59 c0208c80 00000000 00000000 b6d47008 0012b79c 00f04cc8 0000b314
3fc0: 00000000 00000000 00000d59 00000080 00f04cc8 00000004 00000020 00000000
3fe0: bead7c20 bead7c10 00011a64 b6e7e730 60000010 b6d47008 5f006573 79736b5f
[<bfbc9b68>] (htc_wait_recv_ctrl_message [qca_ol]) from [<bfbca394>] (htc_wait_target+0x30/0x1b0 [qca_ol])
[<bfbca394>] (htc_wait_target [qca_ol]) from [<bfb85314>] (ol_target_init_complete+0x28/0x128 [qca_ol])
[<bfb85314>] (ol_target_init_complete [qca_ol]) from [<bfb868fc>] (ol_ath_attach+0x1ec/0xebc [qca_ol])
[<bfb868fc>] (ol_ath_attach [qca_ol]) from [<bfbac494>] (__ol_ath_attach+0x4d0/0xc6c [qca_ol])
[<bfbac494>] (__ol_ath_attach [qca_ol]) from [<bfbd6138>] (ol_ath_ahb_probe+0xdc/0x2a4 [qca_ol])
[<bfbd6138>] (ol_ath_ahb_probe [qca_ol]) from [<c041f118>] (platform_drv_probe+0x2c/0x60)
[<c041f118>] (platform_drv_probe) from [<c041dbb4>] (driver_probe_device+0xbc/0x208)
[<c041dbb4>] (driver_probe_device) from [<c041ddac>] (__driver_attach+0x68/0x8c)
[<c041ddac>] (__driver_attach) from [<c041c5a4>] (bus_for_each_dev+0x68/0x8c)
[<c041c5a4>] (bus_for_each_dev) from [<c041d3c4>] (bus_add_driver+0xdc/0x1c4)
[<c041d3c4>] (bus_add_driver) from [<c041e390>] (driver_register+0x9c/0xe0)
[<c041e390>] (driver_register) from [<bfc65008>] (init_module+0x8/0xc4 [qca_ol])
[<bfc65008>] (init_module [qca_ol]) from [<c0213ef8>] (do_one_initcall+0x94/0x130)
[<c0213ef8>] (do_one_initcall) from [<c027e810>] (load_module+0x13d8/0x1920)
[<c027e810>] (load_module) from [<c027ee1c>] (SyS_init_module+0xc4/0xcc)
[<c027ee1c>] (SyS_init_module) from [<c0208c80>] (ret_fast_syscall+0x0/0x38)
Code: e3a02f9b e59f1008 e34b0fc2 eb1a6b05 (e7f001f2)
---[ end trace 07bd2fa020b27f67 ]---
EXT4-fs (mmcblk0p35): mounted filesystem without journal. Opts: (null)
bio: create slab <bio-1> at 1
EXT4-fs (dm-0): mounted filesystem with ordered data mode. Opts: (null)
Removing athdebug proc file
ath_dev: driver unloaded
ath_tx99: driver unloaded
ath_rate_atheros: driver unloaded
ath_hal: driver unloaded
EXT4-fs (mmcblk0p35): mounted filesystem without journal. Opts: (null)
ath_hal: 0.9.17.1 (AR5416, AR9380, WRITE_EEPROM, 11D)
ath_rate_atheros: Copyright (c) 2001-2005 Atheros Communications, Inc, All Rights Reserved
ath_tx99: Version 2.0
Copyright (c) 2010 Atheros Communications, Inc, All Rights Reserved
ath_dev: Copyright (c) 2001-2007 Atheros Communications, Inc, All Rights Reserved
ath_da_pci: (Atheros/multi-bss)
__sa_init_module
XHTTP netlink: remove OK.
Removing athdebug proc file
ath_dev: driver unloaded
ath_tx99: driver unloaded
ath_rate_atheros: driver unloaded
XHTTP netlink: create netlink OK.
ath_hal: driver unloaded

Aparently a bug in the driver?

Is there any way to get in touch with the dev team to see this? I don't have a support contract, but I think they would be interested in finding out this bug.

CrimpOn · ‎2021-02-04

@lcba813 wrote:
Is there anything I can do? The product is out of support by now, but I think it is not acceptable to have a fully functional product get damaged because a routine firmware upgrade

"out of support: can mean (a) past 90 days of "complimentary" support, or (b) past the 1 year warranty, or (c) both. Which is it?

Amazing that it will operate enough to do a manual firmware update, but cannot turn on the radio.

It could be that the only remedy left is to TFTP the firmware to the unit.

https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

CrimpOn · ‎2021-02-04

There was a fascinating discussion in 2019 about disabling/enabling WiFi radios on the Orbi. (a) a telnet method and (b) a method using developer mode on the web interface. The action picks up about post #10

https://community.netgear.com/t5/Orbi/How-to-disable-WiFi-on-the-Orbi-Router-or-Satellite/m-p/167753...

Maybe the "enable" trick will wake up the radios?

lcba813 · ‎2021-02-04

That's not going to work, on my /dev there are no athX devices... if no athX devices are present, none of the "higher level" programs will work.

I'm trying to figure out how to enable the kernel module and add the athX devices. That way maybe I could fix this. A little help from an insider would go a long way.

lcba813 · ‎2021-02-04

The device is past the one year warranty. Everything works fine, but the Atheros devices are unloaded due to the kernel bug.

What I'm trying to figure out now, is if there is a way to fix the failure in the firmware. I am guessing there is something that went wrong writing to the actual qualcomm device ROM or something.

ncruzpr · ‎2021-02-16

I am having the exact same issue, but I am connected and internet is working fine.

FURRYe38 · ‎2021-02-16

Has a factory reset and setup from scratch been performed since last FW update?

Working here...

@ncruzpr wrote:
I am having the exact same issue, but I am connected and internet is working fine.

vajim · ‎2021-02-17

@lcba813 wrote:
The app is not the problem, the access point stopped working.

Then don't use it