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ORBI Satellite cannot connect

Seattlites
Aspirant

ORBI Satellite cannot connect

No matter what I do and where I place the satellite, even in areas where I have a strong WiFi signal from the base unit, it will not connect and always provides the magenta light.  The base unit has the latest firmware, however, the satellite because it has never connected, does not.

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 1 of 6
TomMac
Guru

Re: ORBI Satellite cannot connect

Have you factory reset the Sat ?

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Message 2 of 6
5597jade
Aspirant

Re: ORBI Satellite cannot connect

Connected to moden by still not working

do you have a phone number can call and talk ?

Message 3 of 6
5597jade
Aspirant

Re: ORBI Satellite cannot connect

all moden connected bu still not owrking

Message 4 of 6
Seattlites
Aspirant

Re: ORBI Satellite cannot connect

Thanks.  Reset worked and I was then able to update firmware separately.

Message 5 of 6
TomMac
Guru

Re: ORBI Satellite cannot connect

good to hear... if you update the software later, it was recommended to me to update the Sat first and then the Main..

 

Do this by the manual updating option ( download sw to computer first ) and not the automatic method

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Message 6 of 6
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