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ORBI Satellite not transmitting 2.4ghz

Chris1984
Tutor

ORBI Satellite not transmitting 2.4ghz

My Orbi satelite is not transmitting a 2.4ghz chanel and the closest devices are not connecting directly to it . 

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 1 of 7
FURRYe38
Guru

Re: ORBI Satellite not transmitting 2.4ghz

Does it connect and synce to the Orib base? 
Has a factory reset been performend then re-added to the base? 

If so and the satellite isn't working, you'll need to contact NG Support and ask for an RMA. 

Message 2 of 7
ekhalil
Master

Re: ORBI Satellite not transmitting 2.4ghz


@Chris1984 wrote:

My Orbi satelite is not transmitting a 2.4ghz chanel and the closest devices are not connecting directly to it . 


How do you know that it's not transmitting on the 2.4 GHz band? Have you made a wifi scan and confirmed this?

The fact that your closer devices to the Satellite are not attaching to it does not mean that it's not transmitting the radio.

Message 3 of 7
Chuck_M
Mentor

Re: ORBI Satellite not transmitting 2.4ghz

Log onto the satellite web gui  (not the router) and tell us what the status screen says as far as the status of the satellite

 

Here is an example from mine

Annotation 2019-02-27 171430.jpg

Message 4 of 7
FURRYe38
Guru

Re: ORBI Satellite not transmitting 2.4ghz

Any status on this? 


@Chris1984 wrote:

My Orbi satelite is not transmitting a 2.4ghz chanel and the closest devices are not connecting directly to it . 


 

Message 5 of 7
Budgeuk
Aspirant

Re: ORBI Satellite not transmitting 2.4ghz

Mine shows 2.4 grayed out
Message 6 of 7
FURRYe38
Guru

Re: ORBI Satellite not transmitting 2.4ghz

Can you confirm that it's not transmitting with mobile app on a Android if you have one. Wifi Analyzer. This will show you if the radio is broadcasting or not. 

 

If it's not, I recommend you get ahold of NG support and ask about an RMA>

https://www.netgear.com/mynetgear/registration/login.aspx

Message 7 of 7
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