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Tutor

ORBI Satellite not transmitting 2.4ghz

My Orbi satelite is not transmitting a 2.4ghz chanel and the closest devices are not connecting directly to it . 

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
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Guru

Re: ORBI Satellite not transmitting 2.4ghz

Does it connect and synce to the Orib base? 
Has a factory reset been performend then re-added to the base? 

If so and the satellite isn't working, you'll need to contact NG Support and ask for an RMA. 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK853 v3.2.15.2#(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 7
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Master

Re: ORBI Satellite not transmitting 2.4ghz


@Chris1984 wrote:

My Orbi satelite is not transmitting a 2.4ghz chanel and the closest devices are not connecting directly to it . 


How do you know that it's not transmitting on the 2.4 GHz band? Have you made a wifi scan and confirmed this?

The fact that your closer devices to the Satellite are not attaching to it does not mean that it's not transmitting the radio.

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBK50 AC3000, Router Mode, Wired Backhaul / Orbi RBK852 AX6000, Router Mode, Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 3 of 7
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Mentor

Re: ORBI Satellite not transmitting 2.4ghz

Log onto the satellite web gui  (not the router) and tell us what the status screen says as far as the status of the satellite

 

Here is an example from mine

Annotation 2019-02-27 171430.jpg

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My Equipment: Cox Cable (350Mb/35Mb), Orbi AX6000 (RBR850, RBS850), w/2 x RBS50) (Wired backhaul), NG GS116PP Gigabit Smart Switch, Synology DS1019+ NAS
Message 4 of 7
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Guru

Re: ORBI Satellite not transmitting 2.4ghz

Any status on this? 


@Chris1984 wrote:

My Orbi satelite is not transmitting a 2.4ghz chanel and the closest devices are not connecting directly to it . 


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK853 v3.2.15.2#(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 5 of 7
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Aspirant

Re: ORBI Satellite not transmitting 2.4ghz

Mine shows 2.4 grayed out
Message 6 of 7
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Guru

Re: ORBI Satellite not transmitting 2.4ghz

Can you confirm that it's not transmitting with mobile app on a Android if you have one. Wifi Analyzer. This will show you if the radio is broadcasting or not. 

 

If it's not, I recommend you get ahold of NG support and ask about an RMA>

https://www.netgear.com/mynetgear/registration/login.aspx


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK853 v3.2.15.2#(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 7 of 7